Responsibilities: - Responsible for mentoring &amp; driving the AQM performance across multiple accounts - Responsible for driving continual improvement projects for identified programs and Functions for IMS using 6 Sigma &amp; Lean frameworks - Interact with customer to understand concerns and expectations across the region and implement action plans - Drive SLA/KPI performance along with Delivery - Monitor, track and report on RCA, corrective and preventive action for performance deviation for all the critical metrics - Drive CSAT surveys for the region - Drive High impact themes for the region - Drive Audit &amp; Compliance for the region using ISO 20K and ITIL - Drive CMMI SVC for the region , level 3 &amp; HM practices - Conduct regional Governance reviews - Provide Project &amp; Process Management expertise to the Account(s) Skill Sets: Must Have&nbsp;: - 10 -15 years of experience in a Quality &amp; delivery role and out of which minimum of 5 years in a Quality Role - Should have managed a team of &gt;10 people - Good knowledge of Quality Standards like ISO 9K, ISO 20K &amp; CMMI-SVC - Working knowledge of Six Sigma , Lean ,Kaizen - Strong knowledge on ITIL best practices and Managed Services - Good in Excel, Word and Power Point - ITIL V3 Intermediate certified - Six Sigma GB/ BB certified ,with minimal 2 -3 GB projects completion independently - Good knowledge and hands-on on Minitab and statistical tools - Excellent communication in English; Should be able to handle conflict resolution; Good negotiation skills - People Management; Working in synergy with cross-functional teams Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law The Apply Button will redirect you to website. Please apply there as well.

Mumbai

 Wipro Limited - Quality Manager 

 Wipro Limited - Quality Manager  ,Job Description for  Wipro Limited - Quality Manager  in Wipro Technologies in  Mumbai for (5-10) years of experience. Apply Now!

Job Description for  Wipro Limited - Quality Manager  in Wipro Technologies in  Mumbai for (5-10) years of experience. Apply Now!