Wipro Limited - Manager - Quality

Responsibilities:

- Responsible for mentoring & driving the AQM performance across multiple accounts

- Responsible for driving continual improvement projects for identified programs and Functions for IMS using 6 Sigma & Lean frameworks

- Interact with customer to understand concerns and expectations across the region and implement action plans

- Drive SLA/KPI performance along with Delivery

- Monitor, track and report on RCA, corrective and preventive action for performance deviation for all the critical metrics

- Drive CSAT surveys for the region

- Drive High impact themes for the region

- Drive Audit & Compliance for the region using ISO 20K and ITIL

- Drive CMMI SVC for the region, level 3 & HM practices

- Conduct regional Governance reviews

- Provide Project & Process Management expertise to the Account(s)

Skill Sets:

Must Have

- 10 -15 years of experience in a Quality & delivery role and out of which minimum of 5 years in a Quality Role

- Should have managed a team of >10 people

- Good knowledge of Quality Standards like ISO 9K, ISO 20K & CMMI-SVC

- Working knowledge of Six Sigma, Lean, Kaizen

- Strong knowledge on ITIL best practices and Managed Services

- Good in Excel, Word and Power Point

- ITIL V3 Intermediate certified

- Six Sigma GB/ BB certified, with minimal 2 -3 GB projects completion independently

- Good knowledge and hands-on on Minitab and statistical tools

- Excellent communication in English; Should be able to handle conflict resolution; Good negotiation skills

- People Management; Working in synergy with cross functional teams

Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law

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