07/12 Ranjitha
HR at Wipro Technologies

Views:557 Applications:51 Rec. Actions:Recruiter Actions:0

Wipro Limited - Manager - Quality (10-15 yrs) Premium

Mumbai Job Code: 641899

Responsibilities:


- Responsible for mentoring & driving the AQM performance across multiple accounts


- Responsible for driving continual improvement projects for identified programs and Functions for IMS using 6 Sigma & Lean frameworks


- Interact with customer to understand concerns and expectations across the region and implement action plans


- Drive SLA/KPI performance along with Delivery


- Monitor, track and report on RCA, corrective and preventive action for performance deviation for all the critical metrics


- Drive CSAT surveys for the region


- Drive High impact themes for the region


- Drive Audit & Compliance for the region using ISO 20K and ITIL


- Drive CMMI SVC for the region, level 3 & HM practices


- Conduct regional Governance reviews


- Provide Project & Process Management expertise to the Account(s)


Skill Sets:


Must Have


- 10 -15 years of experience in a Quality & delivery role and out of which minimum of 5 years in a Quality Role


- Should have managed a team of >10 people


- Good knowledge of Quality Standards like ISO 9K, ISO 20K & CMMI-SVC


- Working knowledge of Six Sigma, Lean, Kaizen


- Strong knowledge on ITIL best practices and Managed Services


- Good in Excel, Word and Power Point


- ITIL V3 Intermediate certified


- Six Sigma GB/ BB certified, with minimal 2 -3 GB projects completion independently


- Good knowledge and hands-on on Minitab and statistical tools


- Excellent communication in English; Should be able to handle conflict resolution; Good negotiation skills


- People Management; Working in synergy with cross functional teams


Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law


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