Wipro - Lead - Training

- Manage and Govern KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team

- Responsible for TNA, policy calibration sessions, policy syncs, client reviews on Policy and Training deliverables

- Structure On-boarding Training requirements, Pre Process, Customer Visits etc.

- Ensure that all new employees go through the defined new learning path for their respective roles in the account

- Report and Resolve pre-process and process training issues identified by Process SMEs and new employees

- Contribute to Generic and GIS Domain Specific Modules along with up skilling resources on process.

- Govern and mitigate issues identified during progress of new hires during OJT and GO-live

- Strategize refresher and remedial training for existing employees

- Ensure all regulatory requirements are complied with from time to time

- Maintain Policy and Training data and information

- Ensure generation of policy and training reports from time to time are streamlined

- Support any administrative tasks like policy sync, policy creation, policy maintenance and trainer roster and scheduling of connect sessions and forums

- Review policy and training content as per client requirement and training readiness

- Provide feedback and coaching to policy specialists and trainers

- Take ownership for improvement in policy specialists and trainers performance

- Responsible for account level Knowledge Management metrics and affiliated business metrics

- Governance and reporting of trends and process status on training and policy deliverables

- Schedule client reviews and drive actionable pertaining to process knowledge requirements

CRITICAL SKILLS REQUIRED : 

- Professional experience in GIS, Autonomous Driving Industry environment

- Ability to engage with the client and run/lead workshops

- Excellent Facilitation and influencing skills

- Managing a team of trainers