HR at Wipro Technologies
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Wipro - Head - Delivery Assurance (10-15 yrs)
Job Description :
Delivery assurance Head role for CIS covering the entire Infrastructure Scope of Services. Focus will be to ensure deals being solutioned and proposed are executable and meet the customer expectations.
- Candidate will be responsible to lead a team that review and validate the complete Infrastructure solutions across the Infrastructure Services landscape covering - Cloud - Public, Private and Hybrid (IaaS, PaaS and on-prem DC components), Large Scale Transformation Programs, Migrations to Cloud, Network Services, DC Services, EUC & EUS, SD and Monitoring aspects, Shared Services Components covering all these areas.
- Candidate should have experience to manage a team of 25+ direct reporting team members (Enterprise and Solution Architects, DA SME's across different technical areas) spread across the globe and work with a logical and virtual team of over 100+ SMEs.
Candidate should have clear experience of :
- Operational : Large Account Management experience of at least 10+ years
- Pre-sales Experience/ exposure of at least 5+ years
- Should have experience of leading and developing solutions and integrating multiple tower solutions as an Architect.
- Should have executed large SI/ Transformation programs (Multiple)
- Time Management (Key requirement to meet schedules and deadlines)
- Project/ Program Management
- Contract Discussions and Negotiations - Very critical requirement
- Service Levels and Penalties negotiations and discussions
- Experience to develop and discuss Service Levels
- Milestones and related executions and contractual terms
- Good experience/ Exposure to Service Management like ITIL
- Should have good exposure to - Enterprise IT Stack including Compute, Virtualization, Network, Storage, Backup, Monitoring, Databases, DR, Security and End user computing aspects of Large Transformation Solutions.
- Lead & guide the DA team for Solution Validations
- Reporting and Single point of contact to the management teams on deal risks and validations
- Be a Function Owner for Delivery Assurance and constantly look for learnings and Improvements to the process areas
- Provide management over-sight on deal review process
- Manage a team of experienced DA Team members who are well versed in any of the following domains - DC, Public/Private, Cloud, Network, Tools, End User technologies
- Should be capable of managing multiple highly experienced technical team members including architects.
- Should be able to provide an end to end view of a deal review progress to management
- Should be able to guide the team in providing direction and help in resolving any issues/challenges that the team faces
- Go to person for any issues in solutions that may lead to execution challenges
- Should be able to run initiatives which helps improve DA processes, agility in the team and excellence
- Be part of the Delivery leadership team to achieve execution excellence
- Understand the Scope of work applicable for new bid SI opportunities being addressed by Wipro Solutions team
- Be involved in Bid/ No-Bid calls and discussions
- Identify Gaps / Errors/Risks in Technical Solution, Effort estimates and timelines being proposed by Solutions teams that would pose Delivery challenges.
- Be able to challenge and effectively convey the shortcomings in the Technology/ Solution aspects of proposals.
- Propose alternatives to the solutions team to address the gaps/risks identified.
- Take Accountability and drive DA validations to closure within the DA calendar for every bid.
Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law
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