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17/01 Aparna Ghosh
HR at Wipro Technologies

Views:3106 Applications:147 Rec. Actions:Recruiter Actions:0

Wipro - Global Head - Service Now/AI-OPS & Business Service Management (15-20 yrs)

Bangalore Job Code: 654830

Global Head for Service Now, AI-OPS and Business Service Management

- As Global Business Head, the leader is responsible to define business strategy, development, and execution. Role require managing multiple stakeholders within and outside the organization, partner ecosystem development, driving high energy teams to create differentiated solutions addressing customer business challenges, interacting with different business units- sales teams across the globe to drive business growth.


- This Role includes tools & technologies in the spectrum of Service Management, Service Assurance, Service Automation and Service Analytics. Some of the critical tools and technologies include Splunk, Dynatrace, Moogsoft, Microfocus ITOM, BMC Remedy/Trusight/Bladelogic/ADDM, Microsoft SCCM, SCOM, CA UIM and similar tools.


Scope of the role :


- Leads business and solution strategy, planning and execution for Service Now, AIOPS, BSM Tools including full P&L ownership


- Builds understanding of customer and market requirements to support above planning/execution


- Develops solution value propositions, Go-To-Market strategy and execution


- Engages directly with customers and value chain partners to deliver to business and stakeholder expectations (including supporting commercial/contractual negotiations)


- Sponsors/drives inorganic growth activities and partnership development to support business execution and delivery.


- Leads the development of financial plans, business case assessment and analytics for the product portfolio and business


- Oversees and matrix influences all functions and partners to deliver to release schedules and resulting financials


- Build strong cross-functional engagement across multiple geographies & external partners in Sales, Marketing, Engineering, Operations, Finance, Legal etc.


- Communicates business progress and execution to senior executive and stakeholders to successfully secure the necessary support and resources to deliver to growth expectations.


- Responsible for Order Booking for BSM tools as per the strategic plan & execution of BSM Ops Plan.


- Bachelor or Engineering or equivalent degree with minimum 15+ years of industry experience.


- IT experience in engineering/development/pre-sales positions in Infrastructure management tools such as Splunk, Automation, ServiceNow, Microsoft, Open Source Technologies


- Expertise in creating and value generation on automation platforms using Machine Learning and cognitive tools


- Experience in managing the business in the range of $100 M or above in global market, Customer focused


- Strong business and commercial acumen with practice development experience, management or marketing/sales experience


- High financial acumen and analytical/data-oriented decision-making style


- The positive can-do entrepreneurial attitude that builds support for this new business


- Strong communication skills and interpersonal presence that extends confidence


- Experience building and delivering executive level presentations.


- Ability to innovate and solve unique and complex problems with broad impact on the business.


- Critical thinking and ability to influence and communicate effectively with multiple internal stakeholders (technologists, engineering, Ops, finance, marketing, strategy).


- Ability to anticipate customer needs, business and regulatory issues; recommend the product, process or service improvements


Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law


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Women-friendly workplace:

Maternity and Paternity Benefits

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