09/05 Aparna Ghosh
HR at Wipro Technologies

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Wipro - Cross Functional Solution Architect (10-15 yrs) Premium

Bangalore Job Code: 695854

- Cross Functional Architect works closely with the Solution Architect in developing solutions for common services across all service towers. These solutions include but not limited to:

- IT Service Management solutions based on industry standards and framework like ITIL/COBIT/ISO20000

Integrated solutions comprising of processes and tools

- Service Governance and Service Integration

- Transition solutions for transitioning cross-functional services from the customer environment into Wipro's global service delivery framework

Key Responsibilities:

- Analyze request for proposals (RFPs), understand customer requirements and devise strategies to address customer requirements

- Propose and articulate service management offerings/solutions (ITIL/COBIT based) which will help meet customer requirements

- Propose and articulate appropriate service management models for meeting customer requirements

- Work with transition solution architects in proposing a transition plan for cross-functional services

- Propose optimal staffing to deliver/implement the proposed solution

- Propose costing model for staffing resources to deliver the proposed solution

- Work collaboratively with the bid team and other teams in meeting the bid activity datelines as laid down by the bid management team

- Collaborate with the bid management team in developing appropriate bid collaterals (slide deck, case studies, etc.)

- Participate in all bid review meetings and solution assurance reviews

- Incorporate changes in the solutions as required by the bid management team

- Participate in client visits and solution clarifications sessions as needed

- Participate in Due Diligence (DD) workshops as required

- At least 10+ years of IT services and process definition and implementation experience

- Should have deep understanding of industry frameworks and standards for IT Service Management like ITIL, COBIT, and ISO20000

- Must have experience in usage of industry standard ITSM tools (Service Now, Remedy, HP suite)

- Must be familiar with quality improvement methodologies like Six Sigma and Lean

- Must possess excellent communication skills (written and verbal) to be able to interact with customers and internal stakeholders

- Must be well versed in understanding the challenges of multi-vendor service environments

- Must have at least 5 years- experience in process definition and implementation

- Should be a strategic thinker to create value proposition for customers

Industry Certifications:

- Must possess at minimum a valid ITIL Practitioner certification

- Possessing ITIL Expert certification will be an advantage

- Preferable to have COBIT 5 Foundation certificate

- Possessing PRINCE2 or PMP certificate will be an advantage

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Women-friendly workplace:

Maternity and Paternity Benefits

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