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09/05 Aparna Ghosh
HR at Wipro Technologies

Views:1631 Applications:44 Rec. Actions:Recruiter Actions:0

Wipro - Cross Functional Solution Architect (10-15 yrs)

Bangalore Job Code: 695854

- Cross Functional Architect works closely with the Solution Architect in developing solutions for common services across all service towers. These solutions include but not limited to:


- IT Service Management solutions based on industry standards and framework like ITIL/COBIT/ISO20000

Integrated solutions comprising of processes and tools


- Service Governance and Service Integration


- Transition solutions for transitioning cross-functional services from the customer environment into Wipro's global service delivery framework


Key Responsibilities:


- Analyze request for proposals (RFPs), understand customer requirements and devise strategies to address customer requirements


- Propose and articulate service management offerings/solutions (ITIL/COBIT based) which will help meet customer requirements


- Propose and articulate appropriate service management models for meeting customer requirements


- Work with transition solution architects in proposing a transition plan for cross-functional services


- Propose optimal staffing to deliver/implement the proposed solution


- Propose costing model for staffing resources to deliver the proposed solution


- Work collaboratively with the bid team and other teams in meeting the bid activity datelines as laid down by the bid management team


- Collaborate with the bid management team in developing appropriate bid collaterals (slide deck, case studies, etc.)


- Participate in all bid review meetings and solution assurance reviews


- Incorporate changes in the solutions as required by the bid management team


- Participate in client visits and solution clarifications sessions as needed


- Participate in Due Diligence (DD) workshops as required


- At least 10+ years of IT services and process definition and implementation experience


- Should have deep understanding of industry frameworks and standards for IT Service Management like ITIL, COBIT, and ISO20000


- Must have experience in usage of industry standard ITSM tools (Service Now, Remedy, HP suite)


- Must be familiar with quality improvement methodologies like Six Sigma and Lean


- Must possess excellent communication skills (written and verbal) to be able to interact with customers and internal stakeholders


- Must be well versed in understanding the challenges of multi-vendor service environments


- Must have at least 5 years- experience in process definition and implementation


- Should be a strategic thinker to create value proposition for customers


Industry Certifications:


- Must possess at minimum a valid ITIL Practitioner certification


- Possessing ITIL Expert certification will be an advantage


- Preferable to have COBIT 5 Foundation certificate


- Possessing PRINCE2 or PMP certificate will be an advantage


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Women-friendly workplace:

Maternity and Paternity Benefits

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