Seeking qualified candidates with 7-8 years of experience in Workforce Management for domestic client.   Skill Set :   - Has Knowledge/ Hands on in generating Forecasting, Planning, Scheduling  - Able to work on MS-Office - Excel, Word & Powerpoint  - Has worked on at-least one WFM tool like IEX, Aspect, Blue-Pumpkin   - Exposure to atleast one of the voice ACD tools like Avaya CMS, Nortel, Genesys etc.  - Excellent verbal & written communication & presentation skills  - Good interpersonal & people management skills with a strong problem-solving approach  - Aware about COPC Certifications   - Aware of Quality tools - LEAN, Six-Sigma; Lean and Green belt-certifications a plus  - Demonstrate Customer Service Skills  Roles & Responsibilities :   - Responsible for managing a team/may be an Individual Contributor Role  - Ensure accuracy and timeliness of deliverables for the respective Vertical/Accounts aligned  - Assist Operations and the client in Forecasting & Capacity Planning needs  - Resolving first-level escalations & assess customer's needs   - Motivating team through effective management, career development  - Analysis of reports including process dashboards & initiate appropriate action plans  - Supporting the Ops/Stake holders on internal and client calls, ensuring value-added inputs are shared  - Ensure effective planning of volumes & resources (Capacity planning and staffing)  - Maintain customer-oriented approach and focus on key deliverable areas

Maharashtra

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Wipro BPS - Manager - Workforce Management  

Wipro BPS - Manager - Workforce Management   ,Job Description for Wipro BPS - Manager - Workforce Management   in Wipro Limited in  Maharashtra Others for (7-14) years of experience. Apply Now!

Job Description for Wipro BPS - Manager - Workforce Management   in Wipro Limited in  Maharashtra Others for (7-14) years of experience. Apply Now!