Wipro BPS - Delivery Manager - Procurement Domain

Delivery Manager - Procurement

Exp - 9-12 yrs

Location: Chennai

Qualifications:

Education: Bachelor's Degree (RQ) MBA (PF)

Experience: 9+ yrs. relevant purchasing, Procurement experience.

Description:

Delivery lead, accountable for planning and directing the delivery of a procurement BPO service offering to a strategic client and ensuring client satisfaction

Responsibilities :

- Continually works with the client to communicate the strategy, understand organization requirements / pain points and execute the vision

- Directs, supports and manages the account leadership team- comprising of 1st and 2nd level P2P teams

- In-depth knowledge R2P (Procurement) domain is mandatory

- Hands-on experience in SCM (Procurement) Delivery in BPO/SSC.

- Develops objectives and plans for team leads and track performance to annual goals - working to drive efficiency, productivity and alignment with strategic direction.

- Meets or exceeds all key client metrics

- Demonstrate strong teamwork, communication, problem solving, organization, documentation and process management skills

- Solid understanding of a high availability mission-critical outsourcing program. Ability to create and manage Operational processes and procedures. Solid understanding of building scalable client solutions

- Oversees a client governance structure that comprises comprehensive, coherent processes and communications

- Accountable for the financial performance of the contract - in terms of Revenue / Margin and Growth potential - generates additional revenue by working with the client and marketing additional services

- Assist in business development

Competencies / Skills:

- Strong leadership skills in a client-facing environment

- Excellent communication and follow up skills

- Client Management skills

- Able to handle escalations both within the team and from the client side

- In depth knowledge of procurement management processes and best practices

- Expert in purchase to pay and sourcing processes

- Leads a team of 50+ resources

- Willing to travel or relocate to client site