Wipro - Assistant Vice President - Energy/Natural Resource & Utilities Team

AVP - ENU(energy, natural-resource and utilities)

Educational Qualification: Graduate (Preferred Post graduation - MBA)

Professional Qualification if any:

Skills ( Must Have) :

- Strong leadership skills for driving excellence

- Analytical & numerical skills.

- Decision making & problem solving with good insight on numbers

- Experience in initiating and driving automation projects

- Excellent communicator

- Good knowledge of Oil, Energy, Utilities domain and running operations / offshore delivery

Skills( Good to have):

Experience ( Minimum) : 18-20 Years (should have managed a process of 1000+ FTEs in last 3 years). At least 4-5 years of program management experience of global client engagements

Job Description - Be the "face" of Wipro to the Client and the single point of contact to client executive management. Accountable for the global initiative.

- Lead and Manage ENUC delivery/ operations. Backoffice /Data / Voice process of 1000 FTE+

- Coordinate business operations with all sites

- Driving efficiency to exceed SLA & increasing revenue/fte.

- Be a part of the Governance structure to ensure that the overall engagement aligns with client vision as the outsourcing roadmap is constantly defined

- A broad understanding of the Onshore-Offshore global delivery model in IT industry would be required

- Managing all the Project managers leading local teams across the globe

- Developing ideas towards innovation and value added tools for driving efficiency

- Excellent client communication, liaise and managing client relation

- Identifying areas of cost efficiency

- Demonstrated capability in delivering high value projects

- Must have prior experience on improving client NPS

- Should be High on client engagement and communication

- Provide thought leadership to this global initiative

- Manage PnL of LOB. Financial aspects of the global engagement.

- Liaise with client Leadership to determine resource requirements and to ensure that customer expectations are met.

- Dashboard review and work towards continuous process improvement

- Leading process initiatives, training existing work force in the same domain space

NON-MEASURABLE (as applicable) :

- Mentoring team members to be independent

- Client management with pro-active communication

- Maintain team morale and ensure team spirit maintained within the team

- Self-motivation and motivate the team towards the common business goals