Account Quality Manager (AQM) Job Description : - Ensuring the account achieves its CSAT targets - Planning for Quality and Ensuring Quality of deliverable to customer (Building and agreeing on Quality gates, reviews and release) - Ensuring Wipro's promise of CMMi Level 5 and /or ITIL standards is upheld in the account. - Conduct independent assessment of the health of the program/ project, highlight the gaps and get the gaps closed - Capture voice of customer through Surveys and Meeting relevant stakeholder at the customer side on a periodic basis. Drive the account level customer sat improvement actions along with account team - Tracking the Risks and Issues in the Account - Ensure Process Compliance and Process Excellence at the account - Ensuring the Programs/Projects in the account are educated in relevant Wipro's processes and they are implemented towards program/project success - Facilitating and Guiding Project managers / team on what are the Right things to do to ensure program success - Enabling productivity tools of Wipro are deployed as relevant to the account (Kaizen, Lean, Six sigma, Tools) - Driving continuous improvement through metrics measurement, reporting, reviewing and taking action to improve. - Good understanding and experience of deliver, process orientation and strong appetite for challenge Experience and skill set required : QMS, Project Coordination, Lean, Quality Coordinator Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law The Apply Button will redirect you to website. Please apply there as well.

Bangalore

Wipro - Account Quality Manager 

Wipro - Account Quality Manager  ,Job Description for Wipro - Account Quality Manager  in Wipro Limited in  Bangalore for (5-10) years of experience. Apply Now!

Job Description for Wipro - Account Quality Manager  in Wipro Limited in  Bangalore for (5-10) years of experience. Apply Now!