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04/07 Stuti Rai
TA at Wipro Limited

Views:2403 Applications:118 Rec. Actions:Recruiter Actions:0

Wipro - Account Quality Manager (5-10 yrs)

Bangalore Job Code: 716867

Job description :


- Ensuring the account achieves its CSAT targets


- Planning for Quality and Ensuring Quality of deliverable to customer (Building and agreeing on Quality gates, reviews and release)


- Ensuring Wipro's promise of CMMi Level 5 and /or ITIL standards is upheld in the account.


- Conduct independent assessment of the health of the program/ project, highlight the gaps and get the gaps closed


- Capture voice of customer through Surveys and Meeting relevant stakeholder at the customer side on a periodic basis. Drive the account level customer sat improvement actions along with account team


- Tracking the Risks and Issues in the Account


- Ensure Process Compliance and Process Excellence at the account


- Ensuring the Programs/Projects in the account are educated in relevant Wipro's processes and they are implemented towards program/project success


- Facilitating and Guiding Project managers / team on what are the Right things to do to ensure program success


- Enabling productivity tools of Wipro are deployed as relevant to the account (Kaizen, Lean, Six sigma, Tools)


- Driving continuous improvement through metrics measurement, reporting, reviewing and taking action to improve.


- Good understanding and experience of deliver, process orientation and strong appetite for challenge


Experience and skill set required : QMS, Project Coordination, Lean, Quality Coordinator


Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law


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Women-friendly workplace:

Maternity and Paternity Benefits

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