05/04 Neeraja B
HR at Wipro Limited

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Wipro - Account Delivery Head - Microsoft (12-15 yrs)

Hyderabad Job Code: 683455

- Responsible for meeting financial objectives of the account, responsible to mine the account in concerned account, improve the key parameters for the account to improve the margins


- Responsible for planning and delivery


- Delivery quality compliance, resource economic utilization and customer satisfaction


- Responsible for relationship building with Customer Project Managers and key stakeholders within the account and responsible for customer satisfaction


- Responsible for people processes in the account - employee attrition rate, people development and engagement 


- Interact with Client Engagement Managers, Delivery Managers from Wipro and Client side CXOs 


- Domain certifications - PMI certifications


Knowledge Must Have: 


- Understands one or more domains and can appreciate customer’s scenario


Domain specialization 


- Knowledge of emerging technologies, Various platforms, tools and products and their respective applications


Total knowledge of delivery management, various delivery models etc., 


Understands the Delivery cycle well 


- Awareness of global industry trends and directions and its impact on IT services


As an Account Delivery Head (ADH), you are responsible for Delivery management of account(s) from a delivery perspective and being a focal point for Wipro’s delivery into a customer business unit/department. 


Responsible for managing an account of reasonable complexity, represents Wipro and deals with executive team of the client organization. ADH is accountable for Delivery, customer satisfaction, employee satisfaction within the account. ADH at this level is expected to handle delivery for a portfolio in excess of 1200 FTEs.


Preferred: 


- Depth in 1 technology Experience 


Must Have: 


- Large Project management / Program management 


- Onsite experience in a client facing role 


- Handling teams in multiple Geos. 


- Solutioning, experience of managed services 


- Domain Experience(as specified above) 


- In-depth understanding of the SDLC


Preferred: 


- Experience in domain/industry 


- Delivery management- from ‘on-site’ location 


- Exposure to sales and customer relationship management Behavioral Skills & Attributes 


- Client Centricity 


- Execution Excellence 


- Problem Solving & Decision Making 


- Collaborative Working


- Change Agility 


- Passion for Results 


- Nurturing People - Strategic Perspective


Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law


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Women-friendly workplace:

Maternity and Paternity Benefits

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