Wingify - Customer Success Manager

Wingify, a Delhi based fast-growing software company, makes Visual Website Optimizer (VWO), a market leading tool that helps marketing professionals increase sales and conversions on their websites using a variety of techniques such as A/B testing, behavioral targeting, heatmaps, usability testing, etc. VWO is used by 5000+ businesses across 80+ countries, and the customer base includes big brands like Microsoft, AMD, GE, Walt Disney internationally, and close to home, companies like Jabong.com, cleartrip.com and MakeMyTrip.

As an Customer Success Manager at Wingify, you :

- Guide and educate customers giving them proactive assistance as they onboard and deploy Visual Website Optimizer.

- Become the single point of contact for all customer queries (support or otherwise).

- Own the customer's success by training them on the product and giving them a framework to succeed in their conversion rate optimization efforts.

- Become an expert on the customer's product deployment which means you consult customers on how they can implement our products and improve their online sales and conversions.

- Partner with the customers and continually assess, document, and analyze customer progress toward stated goals and results, only to provide guidance on how to best achieve these goals.

- Gather customer product feedback and communicate with product development to shape product road map.

- Drive opportunities for cross selling and upselling.

What you have :

- Excellent communication, interpersonal skills, and eloquent writing skills.

- Empathy and a unique ability to understand customer needs.

- Enthusiasm about technology with demonstrated technical aptitude.

- Passion for customer service and how it can transform businesses.

- Understanding of SaaS and enthusiasm to learn and excel in the digital marketing industry.

- Love for teamwork and commitment to building a world-class, enterprise-level global customer experience.

- Account management or related experience caring for and advising customers or clients.