With relevant knowledge of customer relationship management, the Renewal/Upgrade Representative supports the commercial management activities to ensure the timely renewal of VWO Subscription contracts with existing customers for the North America region. The Renewal/Upgrade Representative should be able to educate and deftly guide customers throughout the process, thereby delivering an excellent customer experience while effectively executing renewal plans. The candidate is expected to have strong technical skills with essential skills such as negotiation, influence, strategic planning and organisational awareness to execute and deliver the desired goals. - Achieve quarterly assigned sales quotas. - The Renewals/Upgrade Representative is responsible for actively engaging clients in pursuit of continued renewal and upgrade of their VWO subscription contracts. - Build relationships and negotiate with existing customers, being the - go to- person manager for our existing customers. - Identify accounts which have a potential to upgrade to the next tier in the subscription plans. - Take an account management approach to identify co-termination and reinstatement opportunities. - Maintain accurate forecast and activities for assigned region in the CRM. - Leverage cross-functional resources to achieve results/meet customer needs. - Handle escalations, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. - This role supports North America Market and work hours would be 5:30 pm to 3:30 am IST. Detailed Description and Job Requirements : - Help getting the incremental revenue thru upgrades and reducing churn by timely renewal of existing contracts. - Responsible for timely renewals for all customers in assigned territory. - Ensure customer awareness and understanding of applicable elements of Wingify's Portfolio of products. - Meet productivity expectations on outbound calls for renewals/upgrades. - Manage exceptions for customers with issues that may delay or inhibit renewals. - Identify and transfer leads to sales representatives for top-tier opportunities. - Accurately forecast business targets and opportunities in a territory. - 2-5 years experience in sales or related area.

Delhi

Wingify - ADM - Renewal 

Wingify - ADM - Renewal  ,Job Description for Wingify - ADM - Renewal  in Wingify in  Delhi for (2-5) years of experience. Apply Now!

Job Description for Wingify - ADM - Renewal  in Wingify in  Delhi for (2-5) years of experience. Apply Now!