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21/05 Neha Sinha
Recruiter at Willis Towers Watson

Views:1561 Applications:106 Rec. Actions:Recruiter Actions:0

Willis Towers Watson - Manager - Data Reference Division (4-5 yrs)

Thane Job Code: 574667

Location Thane, Akruti

Reporting to Ops Manager - Data Reference

Position : Manager - Data Reference Division

Organisation Brief : 

- Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating back to 1828, Willis Towers Watson has 39,000 employees, a presence in 120 countries and with USD 8.2 billion worth of Revenues.

- Willis Towers Watson was formed as a merger of equals between Willis Group Holdings plc and Towers Watson & Co. The merger took place towards the beginning of 2016. Willis Towers Watson has relationships with 85% of the US Fortune 1000 companies and 90% of the Global Fortune 500 companies.

- The organization has 4 Business Segments i.e. Corporate Risk and Broking, Exchange Solutions, Human Capital & Benefits and Investment, Risk and Reinsurance. Willis Towers Watson lays special emphasis on 5 core values i.e. Client Focus, Teamwork, Integrity,

Respect and Excellence.

For further details, please refer to our website - https://www.willistowerswatson.com

Data Reference Division: Team Brief -

The Data Reference Division is the central team which conducts Anti Money Laundering checks and supports the Due diligence requirements for the Group. The verification of Client / Customers is undertaken to mitigate the reputational risks/financial losses that might occur by conducting business with fraudulent clients.

- The team is responsible for verification of clients prior to placement by undertaking Know your Customer checks based on which a client is approved. Post placement, the team validates the legal / active status of a client and validates the evidence documents provided by the various Business units for the new clients created on the various Willis systems and extends admin support for the various systems. Batch screening is also conducted once a placement is complete ensuring the Business unit is informed to freeze any dealing with the Sanctioned Clients.

JOB DESCRIPTION

Principal Duties/Responsibilities : 

People Management/Development : 

- Managing & monitoring the performance of team members to ensure meeting of individual & group targets.

- Determining training needs of associates and recommending suitable training programmes

- Providing direction & motivation to the team for ensuring optimum performance in quality/productivity

- Oversee and ensure that the production & shrinkage activities are aligned to the actual floor requirements

- Should have a team-orientated and collaborative approach; possess good listening skills and have the ability to manage through influence.

- Develop and mentor direct reports to ensure sustained people development.

- Assist with interviewing and selection of team members. Serve as a role model and mentor the team and others.

- Should take up responsibilities for developing team members through coaching and team building while serving as an - Escalation point- for the Operations issues and complaints.

- Conduct periodic and annual performance reviews for all direct reports.

Strategy -

- Review future work transfer opportunities and present proposals/work transition plans to Data Reference management and relevant stakeholders.

- Partner with leadership to lead change by managing strategic initiatives to meet business needs.

- Demonstrate ability to deliver industry thought pieces utilizing competitive intelligence and strategic analysis frameworks under tight timelines.

- Understanding and translating business needs into specific and concrete set of actions and analyses; actively seek and respond to stakeholder feedback regarding product content and delivery.

- Provide decision support and direction for the creation of long term plans.

- Work with team to deliver performance based on set objectives.

Operations Management/Operational Effectiveness

- Drive initiatives in the management team and organizationally, that contribute to long-term operational excellence.

- Create standard operating procedures and guidelines in conjunction with the team and stakeholders; establish best practices for the team.

- Manage stakeholder relationships.

- Lead process enhancement/continuous improvement projects by leading gap analysis, developing processes, identifying training needs, and ensuring training materials are created.

- Maintain effective governance, control systems and compliance requirements of the company.

- Oversee metrics in order to meet strategic objectives, monitor and evaluate performance of the team in line with Service Level Agreements.

Principal Duties/Responsibilities

- Continuously review and establish a robust performance measurement structure.

- Capacity Planning and Forecasting

Person Specification -

- Result-oriented and flexible - to work within a dynamic environment.

- High level of attention to detail.

- Committed and enthusiastic team player.

- Ability to work under tight deadlines and prioritise workload.

- Innovative thinking, ability to stretch and build forward-thinking solutions.

- Ability to interpret multiple data sets to understand the underlying drivers of results & trends.

- Strong organisational and project management skills to ensure timely delivery of projects.

Required Qualifications, Skills, Knowledge, Experience

Qualifications:

- Postgraduate/Graduate degree in Marketing/Finance/Business Administration

- Excellent knowledge of MS Office and information systems

Skills:

- Excellent communication and analytical skills

- Understanding of relational databases and data integration tools;

- Ability to think conceptually

- Effective interpersonal communication skills

Knowledge/Experience:

- Managed/led a team with a direct span of at least 15-20 FTEs.

- Prior KYC knowledge would be an added advantage

- Excellent project management skills.

- Excellent problem-solving, quantitative, and analytical skills.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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