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26/02 Neeraj Rana
HR at Wiley

Views:1431 Applications:243 Rec. Actions:Recruiter Actions:193

Wiley - Head - Alumni Engagement Management (10-15 yrs)

Bangalore Job Code: 896693

Role :

- The Engagement team are responsible for pastoral care and performance management of all of Wiley-mthree's external associates. This role's client group is the India Alumni population. The post holder will also work closely with HR in relation to the on-boarding and induction of the Alumni into Wiley India.

- The Head of Alumni relationship management is responsible for the holistic life cycle of an Alumni, from the moment they are given an offer of employment to the moment they convert to the client and beyond, maintaining good relationships for the future benefit of Wiley-mthree.


- This role will require facilitation with various senior stakeholders to ensure adequate support and resources are available to all Alumni Associates. They are also responsible for all alumni events throughout the calendar year and assisting with company events.

Responsibilities :

- Main point of contact for all Alumni graduates.

- Responsible for relationship management through the entire employee experience life cycle. Including:

- Meeting an Alumni when they sign their offer letter and making the first introduction.

- Liaising with HR on any on-boarding queries.

- Managing the Alumni's induction to Wiley India and the client in partnership with HR.

- Making sure the Alumni is legally compliant and aware of Wiley's and any clients main policies and procedures.

- Manage Alumni's attendance on-site and minimize absence/tardiness

- Make sure every Alumni is met during their first week and first month on site.

- Make sure every Alumni is met every quarter thereafter.

- Attend the performance review for the Alumni's first 6 months on site.

- Monitor the Alumni's performance closely during the 6th, 12th and 18th-month formal automated appraisals.

- Manage and review 6th, 12th and 18th-month appraisals on Salesforce.com.

- Work with HR and client line manager on any learning and development, performance management or employee relations as required.

- Motivate and ensure Alumni's achievement of all learning and development milestones

- Attend the conversion meeting with the Alumni when they have completed their two years on site.

- Liaise with any internal client main point of contact for the Alumni they have on site to make sure program running smoothly internally.

- 100% compliance on Salesforce.com, keeping all relevant records up to date and notes on all meetings.

- Responsible for creating strong and empathetic relationships with all alumni graduates.

- Liaise with the HR Associate responsible for Alumni in escalating any employee relations, engagement, training or other related issues.

- Coordinate all training requirements post-deployment including; requests, conversations regarding the correct intervention with both Alumni and line manager and sourcing the correct partnerships

- Actively contribute to new business development and client penetration opportunities, feeding back commercial propositions and driving an increase to the overall number of Alumni graduates.

- Work with your counterparts responsible for Associates to define, develop and expand ideas for monthly social/business events for Alumni Associates and all Associates and organise and plan in partnership with internal stakeholders.

- Working closely with your counterparts and the marketing team, to promote all relevant events to our Alumni Associate population.

- Responsible for all events being on budget and well attended.

- Assisting with Company-wide events.

- Promoting the company's brand at University level events.

Essential and Preferred Skills and Experience :

- Minimum 10 years experience in HR/Staffing/Talent Management roles

- Experience in managing the onsite contractor resources will be preffered

- Strong interpersonal and communication skills

- Excellent relationship building skills

- Superb attention to detail

- Knowledge or awareness of HR processes and practices, specifically performance management and employment relations

- Commercially aware

- Ability to influence and persuade and manage difficult conversations

- Good Financial Products knowledge across investment banking and the wider financial services sector

- Must measure personal success by successful delivery by the whole team

Women-friendly workplace:

Maternity and Paternity Benefits

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