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Recruitment Manager at Wildcraft
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Wildcraft - Manager - Customer Service (5-15 yrs)
Customer Service Manager
- Co create the Customer Experience Strategy
- Design Loyalty Programmes and Execute CRM processes
- Manage Customer Service Delivery team including web and call support team coaching and escalations management
- Design Tools, Surveys and Analytics for Root Cause Analyze , CRM metrics including NPS
- Assist CMO in qualitative and quantitative Market Research, Social listening and conducting dipstick surveys
- Role is based at Bangalore , we have multiple roles in the same team
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