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25/05 Mitcch Duddani
Recruitment Manager at Wildcraft

Views:916 Applications:226 Rec. Actions:Recruiter Actions:0

Wildcraft - Manager - Customer Service (5-15 yrs)

Bangalore Job Code: 1100953

Customer Service Manager


- Co create the Customer Experience Strategy

- Design Loyalty Programmes and Execute CRM processes

- Manage Customer Service Delivery team including web and call support team coaching and escalations management

- Design Tools, Surveys and Analytics for Root Cause Analyze , CRM metrics including NPS

- Assist CMO in qualitative and quantitative Market Research, Social listening and conducting dipstick surveys

- Role is based at Bangalore , we have multiple roles in the same team

Women-friendly workplace:

Maternity and Paternity Benefits

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