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17/06 HR
TA at WhiteHat Jr

Views:1476 Applications:479 Rec. Actions:Recruiter Actions:77

WhiteHat Jr - Assistant Manager/Manager - Business Operations (3-10 yrs)

Mumbai Job Code: 828545

Background

An incredibly rare opportunity for a passionate, aggressive sales leader to join a well-funded early stage Ed Tech start-up backed by bulge-bracket VCs and an award-winning management team. The founder is highly reputed with a blue-chip pedigree and a history of successful exits. Prototype and Phase 1 has blockbuster results, targeting an immediate $1.1+ Billion market, enabling tremendous experience and wealth generation in a short time for a dynamic sales manager.

Location: WeWork Chromium. Mumbai-Based Only.

Job Responsibility

- Drive daily class completion through systems and processes - managing end to end metrics at call center

- Plan for scale up, execute, train and manage performance of the team, to achieve metric of class completion

- Work closely with product / tech teams to drive efficiencies at call center

- Should be able to analyse and interpret data and be able to implement plans for the achievement of goals

- Complete data driven performance management of huge call center teams

Experience:

- Either 3-5 years of experience in managing a strong call center OR 3-5 years of experience of managing operations in a high growth startup

Skills : -

- Project management

- Effective communication with account leadership

- Ability to identify improvement opportunities

- Process mapping

- Problem solving - Six sigma / lean knowledge or certification preferred

Women-friendly workplace:

Maternity and Paternity Benefits

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