Whirlpool - PMGM Analyst - SuccessFactors EC

Whirlpool Asia LLP

Job Description:

Job title: SuccessFactors EC Analyst - EMEA Reports to: Manager - HRIS

Division/Department: GBO (HR Shared Services) , Work Location: Gurgaon HO or Hyderabad

- Whirlpool has implemented the complete suite of SuccessFactors globally. The GBO Team is the HR Shared Services division of Whirlpool and is responsible for resolving/managing any employee level queries/issues globally.

- The SF Employee Central analyst will be part of the HRIS/System Admin team and is responsible for Success Factors Employee Central module. The analyst must have extensive experience in configuring and custom development with excellent functional and technical skills. Should be able to work with the business to understand their needs and coach them on the appropriate solutions (capability consultant), while at the same time; work with a technical support team to drive them to an efficient technical solution design.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

- Continuously work with the EMEA HRIS resources for the updates and testing related to the system

- Ability to drive client requirements, business process and configuration workshops

- Review End to end implementations and support

- SAP Release Management including Regression testing

- In Depth understanding of integration points for Employee Central

- Manages requirements gathering, service-oriented modeling, analysis and designs activities. Evaluates business requirements and prepares detailed functional and technical (non-exclusive) specifications.

- Will be expected to work creatively and analytically in a problem-solving environment

- Ensure compliance with relevant data privacy and data protection policies and regulations with federal, state and local authorities

- Participate in the review of new functionality for each system release and in the implementation and testing of the release

- Partner with vendors on data accuracy, troubleshooting and business process changes

- Maintain business process documentation

- Manage setup of system content, including loading and testing of new fields, projects, data

- Identify opportunities for improvements to how the application(s) are used (which would be raised to the broader HR Operations (HR Ops) leadership for continuous improvement)

- Involved in UAT reviews and Sign-offs, staging data, walk-through processes with AMS team, explaining the errors and pain points

- Working the errors with the respective team to have them corrected in the system in a timely manner

- Review AMS provided solution or questions, assist in helping understand issues, explaining process and test AMS solutions and regression testing

- Project work, as and when needed

SKILLS REQUIRED :

- In depth knowledge of Employee Central module with at least 2 full life cycle implementation or support experience

- Preferred Certification in Employee Central

- Should have worked with the Agency and Contingent Worker within SuccessFactors for 1 or more EMEA clients/countries

- Excellent communication (written and oral) and interpersonal skills

- Customer Centric approach and experience in managing global customer preferred

- Ability to focus on continuous improvement to create internal efficiencies

- Knowledge/experience of any other SuccessFactors module will be an added advantage

EDUCATIONAL QUALIFICATIONS : Graduate or Postgraduate AGE 25 - 30 yrs LOCATION Gurugram or Hyderabad

SHIFT TIMINGS : 12:30pm - 09.30pm