Western Union - Senior Associate - Technology Process Management

The Opportunity: Senior Associate, Technology Process Management

- Want to do work on a massively global scale with a FINTECH company that is poised to revolutionize the industry- Get to know Western Union as we establish a new, world-class Technology Engineering Center (TEC) in Pune, India to support global strategic initiatives. Be one of the first to join the team and help shape our company's digital capabilities and revolutionize an industry!

- Among digital, person-to-person, international money transfer providers Western Union is the leader in number of customers, transactions and receive countries. We- ve built a powerful, cross-border technology platform for quickly moving money almost anywhere in the world.

- What sets us apart is a combination of a physical AND rapidly expanding digital network across 200 countries and territories with access to over 130 global currencies, our global compliance expertise and the proprietary technology behind it all.

- We continue to invest heavily in using, and developing technology that allows us to move money seamlessly; eliminating barriers based on location, currency, payment method, platform, etc. Some companies specialize in cash-based retail money transfer and others play only in digital. We are a leader in both!

- As a Senior Associate, Technology Process Management you will be responsible for evaluating, designing, executing, measuring and monitoring internal technology processes.

Key responsibilities :

- Evaluate, design, document and manage all internal technology, e.g. System Development Lifecycle (SDLC), standards and processes

- Proactively identifies, implements and manages process improvements and agile solutions within functional area.

- Ensure all technology application development process disciplines and standards are established, effectively managed and performed across the technology organization

- Communicate SDLC requirements across organization

- Responsible for updating and partnering with applicable teams to ensure procedures, templates, processes, etc. are continually updated to meet existing business needs

- Ensure project documentation and deliverables adhere to company policies and standards

- Develop internal controls and governance of SDLC standards by partnering with Technology PMO

- Audit project documentation and participate in checkpoint and milestone discussions

- Assist and define requirements for project management tools, project budgeting, etc.

- Participate in leading capacity planning efforts across the technology organization

- Must partner with onshore teams and work overlapped hours to accommodate business needs

- Provide coaching to Junior Associates and Associates

- Works independently on complex projects

What we require :

- Bachelor's degree in IT or Business and/or equivalent work experience. Master's degree preferred.

- 4-5 years of IT PMO, Project Management and/or Business Analysis experience

- Experience in the financial services industry or other highly regulated industry

- Practical knowledge of SDLC; familiarity and experience with Agile and/or Waterfall software development methodologies

- PMP, Scrum, CBAP certification preferred

- Excellent problem solving skills, including the ability to analyze situations, identify existing or potential problems, and recommend sound conclusions and implementation strategies

- Team player with the ability to multi-task in a fast-paced dynamic environment

- Prior experience working with onshore and offshore team, including working overlapping business hours to partner with onshore teams

- Sound business ethics, including the protection of proprietary and confidential information

- Must be a problem solver with demonstrated experience in solving difficult technology challenges, with a can-do attitude

Apply :

If you- re ready for a challenge and want to be involved in something that will change an industry and impact millions of people and businesses around the world, then apply today!

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