Wells Fargo - Technology Manager

Job Title: Technology manager 

Wells Fargo Functional

Type of Hire - FTE

Job Timings 1.30 pm - 10.30 pm

Reports To: Tech Development Sr Mgr

ABOUT WELLS FARGO : 

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $2.0 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 25 on Fortune's 2017 rankings of America's largest corporations. Wells Fargo's vision is to satisfy our customers- financial needs and help them succeed financially. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.

About EGS (Wells Fargo India Solutions): 

We are hiring for a position in EGS Delivery in India. EGS stands for Wells Fargo's Enterprise Global Services. We are a critical component of the Wells Fargo strategy to leverage distinct advantages of a global environment. Legally, we are known as Wells Fargo India Solutions Currently we are 10000+ strong team members with 3 locations (Chennai, Bangalore and Hyderabad) in India and 1 center in Manila.

About the Role:

- 18+ years of technology delivery and relationship management experience with a client organization, of which at least 5+ years in senior management roles leading large teams, with demonstrable success in creating and driving effective technology relationship teams in multinational business environments.

- This role will provide leadership to EIT Offshore Transition Governance and Demand Planning teams & will perform relationship management duties by engaging business partners on a regular basis and report progress/ risks/ issues at the EIT level. The Technology Manager should understand the business function at a high level to determine dependencies across stakeholder groups in the organization. Must be able to demonstrate true results impacting business outcomes and must be an innovative leader. This role requires a seasoned, relationship-driven executive who will have the style and sensitivity to work within a highly complex business environment. Multi-cultural sensitivity a must.

- This role provides management direction to the other managers/Stakeholders in context of technology delivery and works closely with senior management for development of business/Technology/Talent/Operational Strategies.

- Technology Manager will functionally manage a Team of Technology relationship Managers & Business Systems Consultants within EIT Offshore Transition Governance and Demand Planning teams under TRO (Technology Resource Optimization) in India. Will also assist and deliver in building a robust resource optimization strategy around:

a) EIT Offshore Transitions In-Take Requests & Assessment process - Here Team will manage a centralized in-take request process for all EIT offshore transitions requiring legal and risk approvals, coordinating the completion of required strategic assessments, consulting on opportunities for transition efficiencies, ensuring hand-off to transition management, identifying and implementing process improvements.

b) Legal, Risk and Recruitment Clearinghouse management - Here Team will facilitate Legal, Risk and Recruitment clearinghouses meetings, ensuring updated transition information in SharePoint trackers and managing governance functions, including tracking, alerting and reporting on compliance to Operating Level Agreements (OLAs).for key transitions milestones.

c) Ramp-up Transitions & Tool support - This team will perform data mining for issue identification, root cause analysis and reporting and non-compliance with EGS Transition methodology, identifying and implementing process Improvements. Translating business requirements into tool functionality to meet needs. Advising the business of any issues with trigger events. This team will also focus on automation and reduce manual/ redundant processes.

d) Demand Planning and Management - This team will build a robust demand planning and management framework for EIT to meet objectives like - agile hiring, build-Vs-buy strategy, cost optimization, resource optimization, achieve EGS footprint goals, bandwidth optimization across partners

- The incumbent will also need to effectively manage and drive any Corrective Actions (CA) or Matters that Require Attention (MRA) resolutions

- Technology Manager will facilitate regular meetings with LOB leaders for effective implementation of EIT Technology Resource optimization Program within EIT@EGS.

- Collaborates with LOB leaders and stakeholders, EGS Delivery Heads, Transition Management, Legal Team, Risk Team, SOW Governance, Vendor Management, MRS Governance and others to derive value-addition to the Governance Models.

- Monitors high profile projects/ programs/ initiatives to ensure requests are met on time and within OLAs, keeping all parties informed of impacts and changes

- Build a cohesive team across work streams to ensure a streamlined and structured experience for partners and LOBs alike.