Wells Fargo - Operations Area Manager

Responsible for the overall operational performance of a major functional or geographical segment of the company. Operations represent significant financial risk and performance has a major impact on group and company. Manages middle managers and/or upper middle managers, possibly in specialized roles. Participates in the development and implementation of long-term strategies, policies and technological advancements. Considered an authority for complex technical, operational and processing functions with cross-group impact.

The essence of the job/ job purpose:

Reports jointly to the Head of Wholesale Operations in EGS; and possibly to a LoB Executive(s) in the US. Responsible for overall management of the operations of a large, complex LoB and/or multiple LOBs within Wells Fargo EGS offices in Hyderabad/Bangalore, India, and Manila, Philippines. Expected to engage with LoB partners at a strategic level, including conceptualizing, agreeing and driving initiatives to add value to the business. Operations represent substantial financial risk and performance has direct corporate-wide impact. Typically manages middle and upper middle management in several geographic areas. Contributes to a formulation of corporate-wide operations strategy and policy. Known as an industry expert and may serve on company-wide task forces or project teams that steer the company's operational direction.

Principal Accountabilities:

- Leading Operations for a large, complex LOB and/or multiple LOBs across countries

- Expected to engage with LoB partners at a strategic level

- Conceptualize, agree and drive initiatives to add value to the business.

- Build and lead teams as appropriate based on responsibility

- Deliver quality and cost-effective off-shoring solutions to the US managers

- Engage the partners (counterparts in the US) to plan, assign and manage the delivery of work

- Operational Excellence: focus on driving continuous improvement and innovation

- Risk Management: proactively identify risks and build robust internal controls

Skills & experience required:

- Demonstrated ability leading a major function or large geographic segment of a financial services organization.

- Demonstrated ability in managing relationships with senior management.

- Demonstrated ability in being part of a global function and working at a global level

- Demonstrated ability in program management

- Demonstrated ability in driving change, especially through technology

- Solid budget forecasting and risk management skills.

- Demonstrated ability to manage large teams through middle and upper-level managers.

- Demonstrated ability to contribute to companywide strategy and to use strategy to drive results.

- Must have the good understanding of global trends and practices in back-office processing.

- Must be able to demonstrate true results in impacting business outcomes and must be an innovative leader.

- Demonstrates a high degree of reliability, integrity, and trustworthiness in all areas

- Takes ownership of responsibilities and for management of risk exposure

- A seasoned, relationship-driven executive who will have the style and sensitivity to work within a highly complex business environment. Multi-cultural sensitivity a must.

- Exhibits excellent problem solving and analytical skills

- Good understanding of Six Sigma, Lean, etc. and a track record of continuous improvement through the usage of the above quality tools. Experienced in process improvement and quality frameworks. Any innovation effort will be advantageous.

Location of job: Chennai