Wells Fargo - Business Execution Associate - Operation Utility Quality Assurance

Job Description:

Job Title: Business execution Associate, Operation Utility Quality Assurance

Wells Fargo Functional Job Title: Business execution Associate

Department: Utilities Quality Assurance

Reports to: Business execution Manager, Wells Fargo India & Philippines

About Wells Fargo:

- Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $2.0 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy.

- With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 25 on Fortunes 2017 rankings of Americas largest corporations. Wells Fargos vision is to satisfy our customers financial needs and help them succeed financially. News, insights, and perspectives from Wells Fargo are also available at Wells Fargo Stories.

Department Overview:

- Operations streamlines business performance by integrating and transforming delivery on a global scale to consistently provide superior customer experiences and increase shareholder value.

- Operations drives efficiency and risk mitigation through process simplification, functional consolidation, automation, and effective controls.

Operations Utilities:

Operations Utilities is responsible for managing company-wide utility functions to drive scale, operational efficiency, and consistency while designing and executing improvements to automate processes and support the implementations of internal controls.

Operation Utility - Quality Assurance:

- The objective of the QA team is intended to provide reasonable assurance that the business processes and risk-mitigating controls are operating as designed and expected, and those risks are sufficiently mitigated. Furthermore, these activities should enable proactive self-identification of issues and events, root cause analysis, reporting, and resolution of process and control deficiencies and adverse customer impacts.

- The Quality Assurance (QA) Team, by design, serves as a post transaction quality assurance function, aligning to the definition of a Quality Assurance per the Quality Assurance Policy.

- Quality assurance activities, including the evaluation of transactions, files, or other items to verify consistent application of regulatory and internal policy requirements and to assess the quality of controls. These reviews may be performed manually or through automated means.

In this role, you will:

- Provide Client Due Diligence Investigation(CDDI) /Screening Quality Assurance support through

execution of testing scripts, identification, and reporting of issues

- Executing self-assurance activities and supplementing existing practices through the execution of business monitoring, surveillance, and/or Quality Assurance/Quality Control activities

- Ensuring business process controls are working effectively in order to promote and enable proactive identification, root cause analysis, reporting, escalation, and corrective action of process and control deficiencies and adverse customer impacts

Implementing the Ops Utilities Quality Assurance Activities methodology through the following requirements:

1. Creating and maintaining QA test scripts and procedure documentation

2. Recording and maintaining a centralized inventory of QA activities

3. Facilitate an efficient and valued review process

4. Ability to thoroughly document and succinctly write final reports of the applicable QA Activities

5. Executing reporting, escalation, root cause analysis, and resolution of identified issues.

6. Collaborate with and report findings and recommendations to management concerning Quality Assurance issues

7. Informing risk measures, where appropriate

8. Working with the business groups with the newly identified controls within the Risk and Control Self-Assessment tool to map controls to the future state of QA testing

- Provide maintenance and implementation support for Quality assurance program for CDDI. Participates in special projects as assigned that could involve very large volumes, high profile clients, and accelerated service level agreements to complete the request quickly

- Provide feedback and present ideas for improving or implementing processes and tools within QA group

- Identify and recommend opportunities for process improvement and risk control development

- Support production environment as per business requirement and set objectives

Essential Qualifications:

- 4+ year of experience in one or a combination of the following: Financial Crimes area, business support, Operational Risk Management, implementation, business operations or strategic planning in financial services demonstrated through work or military experience

- Bachelors/PG degree in business, finance or economics.

- Preferred Certified Anti Money Laundering Specialist (CAMS) certification or equivalent

Desired Qualifications:

- Experience in creating, executing, and documenting QA/Compliance/Audit/post transactional testing

- Strong QA/QC/testing/Audit background

- Strong Microsoft Office skills (Excel, PowerPoint etc)

- Excellent verbal, written, and interpersonal communication skills

- Strong analytical skills with high attention to detail and accuracy

- Ability to work effectively, as well as independently, in a team environment

- Critical thinking skills

- Experience in executing Quality Assurance Activities and supplementing existing practices through the execution of business monitoring, surveillance, and/or Quality Assurance/Quality Control activities

- Experience evaluating the adequacy and effectiveness of policies, procedures, processes, systems, and internal controls; analyzing business and/or system changes to determine impact, identify and assess operational risk issues

- Exposure and proven track records in reporting and MIS