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26/10 HR
Talent Acquisition Specialist at The HRBPs

Views:320 Applications:44 Rec. Actions:Recruiter Actions:3

Website Operations Manager - eCommerce (12-14 yrs)

Bangalore Job Code: 1171959

Website Operations Manager- Bangalore

Experience- 10+ years

Salary- Upto 42 LPA

- Someone who will be leading website charter for the Company

- Someone who has executed Campaign management specially, managed team

- Knows about content management

- will own up Social communication ( Push notifications etc) QC of catalogue,

- They will be working closely with campaign team

- Someone who has also done Merchandising / How to place carousel , Deep understanding of catalogue

- Digital merchandising ops or site ops ,

You should apply if you:

- hold 10+ years of work experience preferably in e-commerce operations - have lead and managed a team of 20+ team members

- are strong in site/app operations and digital merchandising understanding e-commerce and digital play

- have capability to do pipeline management and program management - have a propensity to multitask and work in dynamic environments

- are strong at stakeholder management, with audacity to challenge the status quo - can drive performance with a healthy culture and penchant to balance process and people

- have experience in ecommerce, with understanding of campaign management and site operations

- hold a proven track record in people management


- manage site/app optimization, merchandising, and customer engagement through well executed campaigns

- take complete ownership of all operations asks for campaign execution - identify and track site/app KPIs, NPS and CSAT for internal and external customers through well executed campaign, impact of campaign in line with business goals like growth and engagement, own and drive campaign success metrics

- be responsible for site/app engagement levers through web content creation & consumer behavior

- strategize with the stakeholders on campaign and content calendar in line with key events and BAU schedules

- challenge the impact of the campaign and come up with out of box creative thought processes and innovation

- manage timely execution, checking quality and accuracy with efficiency and effectiveness while running campaigns

- work for a best in class user journey by ensuring seamless navigation throughout the page till the landing page

- manage customer communication experience by executing engaging & personalized communication feeds that will drive more sessions, compels members to spend more time on the app and discover new and old categories

- production budgeting by segmenting campaigns and events based on ROI's, CTR optimisation, check and co-ordinate creative guidelines and refresh cycles - coordinate with internal stakeholders for identifying & solving for bottlenecks - manage a strong team and drive performance with constructive feedback

Women-friendly workplace:

Maternity and Paternity Benefits

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