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Team Lead - HR at Webmatrix Technologies
Views:1462 Applications:37 Rec. Actions:Recruiter Actions:14
Webmatrix Technologies - Team Leader - Operations (5-7 yrs)
Qualification:
Professionally Qualified, Preferably - MBA with specialization in Operations Management
Experience:
Last 5+ yrs in BPO Operations. Grown into a Leadership role - Team Leader
Profile:
- Strong business acumen
- Entrepreneurial bent of mind
- Strong experience in people management (50+ FTEs)
- Vendor / Partner Management
- Customer Management
- Strong Functional/Domain experience
- Operations Excellence (Metrics, Quality etc)
- Thorough practical understanding of BPO / KPO Management - preferably with hands-on experience in process transition
Core Values:
- Integrity, Stewardship, Customer Focus, Eventually Head Entire Operations.
The ideal candidate:
- Has a minimum of 2 years of Mid management experience, preferably with a solid understanding of BPO / KPO processes (non-voice - Voice)
- Has proven ability to lead, motivate and engage a diverse and large work force as well as to engage and influence multiple stakeholders
- Displays ability to develop, implement and track operational plans
- Has strong change-management skills, envisioning and overcoming obstacles while ensuring benefits are realized
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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