Team Lead - HR at Webmatrix Technologies
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Webmatrix Technologies - Team Leader - Operations (5-7 yrs)
Qualification:
Professionally Qualified, Preferably - MBA with specialization in Operations Management
Experience:
Last 5+ yrs in BPO Operations. Grown into a Leadership role - Team Leader
Profile:
- Strong business acumen
- Entrepreneurial bent of mind
- Strong experience in people management (50+ FTEs)
- Vendor / Partner Management
- Customer Management
- Strong Functional/Domain experience
- Operations Excellence (Metrics, Quality etc)
- Thorough practical understanding of BPO / KPO Management - preferably with hands-on experience in process transition
Core Values:
- Integrity, Stewardship, Customer Focus, Eventually Head Entire Operations.
The ideal candidate:
- Has a minimum of 2 years of Mid management experience, preferably with a solid understanding of BPO / KPO processes (non-voice - Voice)
- Has proven ability to lead, motivate and engage a diverse and large work force as well as to engage and influence multiple stakeholders
- Displays ability to develop, implement and track operational plans
- Has strong change-management skills, envisioning and overcoming obstacles while ensuring benefits are realized
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