WebEngage - Head - Global Sales Development

About us :

- WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified and highly effective for consumer tech enterprises and SMBs. One of the hottest global SaaS companies, we've been recognized by G2 as a Marketing Automation Leader in Asia 2021.

- The platform helps brands drive more revenue from their existing customers and anonymous users through highly contextual, hyper-personalized engagement campaigns across 10 communication channels.

- We are headquartered in Mumbai, India, and have offices in Delhi, Bangalore, So Paulo, and Dubai. We work with thousands of brands worldwide, across industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, and Online Retail.

Learn more about us at www.webengage.com

About the role:

- The Head- SDR will work closely with cross-functional teams like Sales, Marketing, and Product to establish best practices, playbooks, and KPIs to increase efficiencies and improve lead generation processes. All while guiding a strong, cohesive, and collaborative team. This role is expected to contribute significantly to our pipeline generation efforts. The candidate must be a self-starter and comfortable wearing multiple hats in a highly dynamic environment.

Responsibilities:

- Provide on-boarding and on-the-job coaching (including call monitoring as required) to new and existing Sales Development Representatives (SDRs) responsible for outbound lead generation engagements.

- Develop and maintain a sales development playbook with processes and best practices such as sales sequence, sales pitches, call scripts, email templates, and qualification tactics to ensure SDR efficiency and consistent conveyance of our current messaging

- Establish KPI metrics to measure the effectiveness of SDRs- lead generation and qualification efforts and help SDRs improve by understanding their performance on a regular basis

- Motivate and provide assistance to the SDR team to achieve collective and individual goals

- Develop and continuously improve department-wide outreach cadences to be used by SDR reps as a part of their outbound prospecting work.

- Track and improve CRM hygiene across the team (maintaining data integrity)

- Work with sales to optimize pipeline creation and efficient lead handoff

- Continually seek knowledge on industry best practices, competitive landscape, client use cases, and compelling events to help the team optimize on the sales pitch.

Requirements:

- 6-10 years of B2B technology Sales, Sales Development, or Inside Sales experience

- At least two years of sales management experience or similar experience in managing a team.

- Self-starter with proven success in outbound (cold calling experience is required) and lead generation in competitive and results-driven environments

- Excellent interpersonal skills and ability to lead and influence others by example

- Excellent working knowledge of inbound & outbound technologies and tools.

- Excellent verbal and written communication skills. Fluent in spoken and written English.

- Experience in growing and scaling a successful sales development team in a fast-growth environment is preferred

- Ability to collaborate effectively with all levels of the organization including sales, marketing, and product.

Life at WebEngage:

- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.

- A highly inclusive work culture that promotes a relaxed, creative and productive environment.

Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance

- Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic)

Perks & Benefits:

- Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers & reimbursement for your WFH setup!)

- Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Explore more here:

https://youtu.be/Y0HjfyMjUpg

https://www.linkedin.com/company/webengage

https://twitter.com/WebEngage?s=09

Think you fit the bill? Come along, let's redefine the future of Marketing Automation!