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12/09 Sudharshan TS

Views:896 Applications:178 Rec. Actions:Recruiter Actions:32

Wakefit - Process Excellence/Customer Experience Role - IIM/ISB/FMS/MDI (1-3 yrs)

Bangalore Job Code: 1153486

Wakefit - Process Excellence (Customer Experience)

About Wakefit is a research and innovation-driven home and sleep solutions company established in March 2016. It was founded by Ankit Garg and Chaitanya Ramalingegowda and holds a vision to be the most loved home solutions company in India. With an ever-expanding portfolio that includes mattresses, pillows, bed frames, mattress protectors, comforters, bedsheets, pillows, back cushions, sofas, coffee tables, shoe racks, lighting, decor and much more. manufactures all of its products in-house.

The company sells across the country through its own online portal and through other online marketplaces. prides itself on its customer experience, with over 10 Lakh customers serviced across six years and over 3 lakh positive reviews received online. The company has received Series A funding from marquee investor Sequoia Capital India, Series B funding from Verlinvest and Sequoia Capital India, and Series C funding from SIG, Verlinvest and Sequoia Capital India. It has recorded 3x revenue growth year-on-year since 2016 and is currently valued at 2800 crores. follows a unique delivery model. It has a product-oriented approach that invests heavily on research and innovation to create products that are ahead of the industry curve. It ships products to its customers directly from the factory, thus ensuring significant cost reduction which gets passed on to the customer. The USP of the brand lies in the fact that its products are made after extensive customer interviews and extensive research.

Roles & Responsibilities :

- We are looking for high energy candidates to work on exciting business problems and create impact.

- Conduct market research to understand customer preferences and arrive at GTM strategies for Customer Experience Team

- Tracking performance of CET & derive actionable to drive efficiency

- Tracking competition continuously & derive actionable basis learning

- Collaborate with the other teams to derive the strategy for to enhance customer experience.

- Problem solving ; Ability to operate and solve for business problems in ambiguous situations, with multiple data streams impacting decision making

- Be open to trying any function, from hiring to customer interviews to analytics to shop floor optimization

Eligibility :

- B.Tech / BE from IIT, NIT, BITS Pilani/Good engineering college or MBA from Tier 1 college

- 1+ years experience whether it be in a start-up, consultancy, manufacturing, operations

- Have Entrepreneur spirit, consumer backed and structured thinking

- Fast Learner and drive to consistently make things better

- Self-motivated and High Level of Ownership

- Bias for action and hunger for getting things done within deadlines

Women-friendly workplace:

Maternity and Paternity Benefits

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