WAISL - Senior Specialist - IT Infrastructure Support & Services

IT Infrastructure support

- Responsible for Identifying business requirements and Design, Deploy, Integrate & Support Airport Servers and datacenters.

- L4 Support for providing resolution to IT infra incidents and problems.

- Ensure that RCA and Corrective/preventive actions prepared and submit to management and implement corrective actions on time.

- Standardization of data center operations by implementing common monitoring tools and SOPs.

- Coordination with SDHs and other departments for improving IT infra Support.

- ITIL Practices - Ensure to follow ITIL practices for provide resolutions to infra Incidents/Problems and Change Management.

- Security solution deployment and ensure that all the Servers are running in virus free environment.

Availability management

- Implementation of centralized monitoring tools

- Common monitoring parameters and thresholds across all the airports

- Ensure DC, Servers &SAN availability

Capacity management

- Responsible to do Analysis of resources utilization - Airport wise.

- Responsible to prepare Capacity management plan-Airport wise.

- Ensure implementation of additional hardware/software/solutions to meet business requirements.

Audits and compliances

- Software Licensing Management.

- IT Security Audit Compliance.

- ISO/Business excellence/Financial.

- Risk Management - Identify risks and implement mitigation actions as per risk treatment plan.

- Conducting BCP activity as per BCP plan.

Tech Refresh project and new initiatives.

- Technical SPOC for CDC-Virtualization & Cloud Implementation - Servers/Storage - Revamping

- Tracking actionable items and ensuring completing milestones as per project schedule.

- Coordinating with vertical leads, Consultants & Vendors and Conducting Review meetings

- Coordinating with concern teams to provide the required information to completion of the projects in-time.

New/Adhoc projects

- New initiatives for operational /business improvements based on data analysis.

- Extending support for innovative initiatives, Airport digitization projects.

- Preparing SOW, RFP Documentation and technical evalutions.

- Design and implementation support.

- New projects take over support.

Team Management :

- Work closely with team and Conducting weekly/monthly reviewing meetings to fulfilling the gaps.

- Drive the team development initiative in alignment with IT Operations.

- Develop technical and behavioral skills of tem members.

- Design training needs and growth plans for eligible subordinates.

- Engage with the team members to motivate and foster teamwork, understand and address concerns and provide a collaborative environment for them to develop.

- Ensure KT among team members.

- Preparing reports, presentations for Management Reviews by Senior management.

Educational Qualifications

- Post Graduate Degree/Graduate/Diploma (Diploma candidates requires additional 4 years of experience)

- Certifications (minimum two are mandatory)

- AWS certified solution architect-professional

- Google Cloud solution architect

- VMware certified professional-CMA Cloud management automation or DCV

- MCSE: Cloud Platform and Infrastructure certification

- Google professional cloud architect