Presales Operations Specialist
About Vymo :
- Vymo was engineered with a mobile-first philosophy.
- The platform through AI/ML detects, predicts, and learns how to make Sales Representatives more productive through nudges and suggestions on a mobile device.
Explore Vymo : https://getvymo.com/
What you will do at Vymo :
- You will have the opportunity to communicate to different internal stakeholders and understand the Vymo products at Transactional level.
- Based on your understanding and the inputs received you will be making actionable dashboards to highlight performance of different Clients.
- Insights that come from your dashboards will also help Clients to achieve higher conversions.
- Overall you will be tasked to make sense from data and communicate your findings.
A Day in Your Life :
- Assist the pre-sales managers to engage with client IT/ISG/Strategy teams, and to elicit and document the requirements of the functional and non-functional areas
- Coordinate with internal teams on issues related to the configuration of the product platform for demos.
- Provide on-ground feedback to the product teams to improve the solution offerings
- Developing and managing processes as part of a customer support operations team
- Preparing responses to client queries, RFPs, RFIs, etc. on functional aspects
- Liaising with internal tech teams to get answers to any technical queries that clients ask
What you would have done :
- Have 3- 5 years of experience in pre-sales and implementation consulting in SaaS products selling to insurance or financial services institutions
- Graduate degree in engineering or related educational background
- Work experience within banks, insurers, or other financial services institutions in business or technology capacity a plus
- Functional product know-how of enterprise-grade workflow, CRM, and AI systems
- Aptitude for building strong client relationships and an ability to address customer requests promptly
- Strong influence skills, high EQ to be able to read an audience and identify champions, detractors, influencers, and neutral parties
- Understanding of the current state of industry solutions and demonstrable capability to counter-position against potentially competitive products
- Experience in managing internal (engineering) and external (executive) stakeholders working knowledge in analytics with demonstrated experience in improving business processes using data-backed insights
- Having a basic understanding of JSON
- Having a good understanding of the BFSI domain is an added advantage
- Have experience in going through RFPs, RFIs, BRDs and Configuration documentation and understanding the use cases and business scenarios
- Have an interest to learn about the company and new technologies
- Have the experience collaborating cross-functionally with internal teams and stakeholders across different functions and geographies
- Have the ability to manage multiple opportunities with various demands and deadlines
- Have excellent organizational, productivity, and verbal and written communication skills
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