Strategic Account Director - As a Strategic Account Director, you will be required to work across the Vymo Account Team (Customer success, Project Management, Solutioning, Presales, Services Team) and internal / client leadership teams to improve customer satisfaction, retention and expansion of Vymo's footprint across the organization. - You will maintain a single-minded focus to ensure the Account is extracting the most value out of their Vymo investment and efforts of all Account Team personnel assigned to the account are coordinated and reported regularly to internal and customer executives. What will you do every day? - Build, maintain and leverage strong relationships with Decision Makers (Business and IT) to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on Vymo's behalf - Create a network of champions in the Account who can help create a network effect and increase our penetration in the Account & overall Account Health. - Develop a strategy for the account that identifies its critical success factors, measurable milestones, potential obstacles and recommended plan of action - Provide technology thought leadership to customers by aligning technology Cross solutions to their digital transformation needs; evangelize Vymo across Business Units and corresponding stakeholders. - Complete ownership of Account Health and revenue management - Work on the account growth strategy for clients, i.e retention and strategies to grow revenue through upselling of new offerings and products. - Drive cross-functional account planning, provide ideas on driving around driving growth on accounts and then drive the execution of that plan to success - Farming ; Discover and evangelize new use cases for the customer through strategic value-based selling, business case definition, ROI analysis and cross-channel references. Competition mapping and understanding the key differences between us vs our competitors. - Own and close complex decision cycles, involving several stakeholders and intra organizational teams. Report and forecast revenue generation activity to sales management. - Bring back customer captured intelligence to Vymo product, strategy, and services team to improve Vymo products and services; - Accountable for customer and Vymo stakeholders throughout the entire customer lifecycle; simultaneously manage multiple channels/projects which are at different points on the lifecycle. Build and program-manage impactful joint success plans with executive sign-off; drive processes and team to Success and meet Account Goals (customer satisfaction, revenue, profitability, upsell & cross-sell). - Orchestrate the cross-functional support required to ensure that Vymo implementations are delivered to meet client expectations: Track and resolve key client issues in a proactive manner and manage expectations internally and externally; lead planning workshops and program steering committee meetings; Implement & improve the defined governance processes as needed. About You : - You have 10+ years of customer-facing B2B Enterprise software experience, ideally in an Account Management, Sales, Customer Success, Program Management, or Consulting role - You have a deep understanding of the Financial Services industry and digital transformation, especially with large Financial Services organizations - You demonstrate deep Account Management skills. Have experience in growing accounts with large and complex pursuits ($M+) and exceeding revenue achievement. - You have a track record of deeply understanding products and how they deliver value to complex customers with large employee bases - You are Client-Obsessed: You live for your clients and know their businesses inside out from strategic objectives to organizational structures. And network at the highest possible levels across your portfolio to ensure there is appropriate executive level engagement

Mumbai

Vymo - Strategic Account Director 

Vymo - Strategic Account Director  ,Job Description for Vymo - Strategic Account Director  in Vymo in  Mumbai for (10-15) years of experience. Apply Now!

Job Description for Vymo - Strategic Account Director  in Vymo in  Mumbai for (10-15) years of experience. Apply Now!