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11/05 Jacob Mathew
Partner at Global Professional Services

Views:6320 Applications:157 Rec. Actions:Recruiter Actions:72

VP/Senior VP - Utilities Domain - BPO (15-20 yrs)

Mumbai/Pune Job Code: 450233

Reporting to - Corporate SVP - Operations

Location - Mumbai/Pune

Manage India Delivery Location - Pune, Mumbai and Chennai (Small Ops)

Span - 1000+

- Utility Domain Exp in mandatory

- BPO Experience is Mandatory

JOB DESCRIPTION:

- Process management-Responsible for management and coordination of overall operations, SLA delivery across all processes, quality and general administration for a very key Insurance data process.

- Client interaction- Excellent Client Management, aiming at excellent Voice of Customer (VOC) scores.

- Manage conference calls/other communication with the client and build a rapport with key client contacts.

- Team Management and People Development -Lead & motivate a team of Support and Operation Leaders and ensure their development through direct coaching/feedback wherever required, Support Learning and development initiatives, Coaching and counselling, staff motivation retention programs. Effectively implement rewards/recognition, appraisal & Incentive programs. Create cross-functional teams to encourage team building.

- P and L accountability.

- Farming, supporting new business initiatives.

- Internal co-ordination with Projects and EU's to meet SLA standards.

- Transitioning support.

- Responsible for ensuring the infrastructure utilization is done keeping in view the business requirements/new process migrations.

PROFILE EXPECTED:

- Total 15-20 years- experience in the BPM Industry.

- Exposure to managing large geographically dispersed team with experience in managing multiple clients/stakeholders from client organization

- Experience within the Utilities Domain and Handled Multiple Clients and previously managed 700+ people.

COMPETENCIES/ SKILL SET:

- Solid operations management experience.

- Experience working in milestone and deadline driven environment

- Ability to influence leadership, work with people and drive towards common solutions and issue resolutions.

- Experience in coaching to ensure teams are delivering their projects.

- Experience in Quality Management

- Excellent communication and presentation skills.

- Good numerical and analytical ability.

- Proven business acumen

- Familiarity with IT and experience in liaising between business and IT.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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