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VP - RTR Operations - Retail - BPO/ITES (16-30 yrs)
OPERATIONS MANAGEMENT
- Experience in leading teams across delivery centers for Retail Global clients
- Experience in leading global process reviews, SOW validation, process standardization and harmonization, CoE implementation, establishing brilliant basics leading to noiseless delivery, risk assessments and its mitigation, compliance adherence.
- Experience in transitioning and consolidating Retail and F&A work across geographies and driving process standardisation and continuous improvement projects through transformation
- Managing Projects with multiple systems, countries and languages
TRANSFORMATION EXPERIENCE
- Rich knowledge of performing Retail Industry end-to-end transformation
- Driving automation and process standardization projects for Retail Industry leading to significant improvement in processes.
- Identifying initiatives across delivery centers for delivering contractual efficiencies and beyond
- Delivering financial savings to clients through various process improvements, best practice sharing and business analytics.
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