- Drive Customer Service Quality for the entire user journey - Understanding customer needs and requirements to develop &amp; maintain effective quality control processes - Design Root Cause Analysis based on audit reports and develop new training programs and corrective action plans that focus on improving quality scores - Plan, direct or coordinate new quality assurance programs and formulate quality control policies improving efficiency - Work closely with internal teams to ensure synergy in the company communication strategy - Work closely with outsourced teams to ensure consistency and quality - Evaluating, assessing, planning and delivering effective training programs - Work closely with Customer Care in training new and existing teammates with strong focus on quality metrics - Develop train-the-trainer courses to enable trainers to support metric goals - Onboard trainers to evaluate training program effectiveness on an on-going basis &amp; define &amp; measure ROI metrics Must Have: - Demonstrated experience in leading Customer Care Quality &amp; Process Training role for internal as well as outsourced teams - In depth knowledge of 'Training Methodology' for coaching &amp; trainer development - Excellent presentation skills (oral and written) with an ability to motivate and inspire the team Good To Have: Overall 12+ years of experience with at least 9 years of experience in Customer Care Quality &amp; Process Training role

Mumbai

VP - Quality Assurance & Training - Customer Service Domain - Online Gaming Business 

VP - Quality Assurance & Training - Customer Service Domain - Online Gaming Business  ,Job Description for VP - Quality Assurance & Training - Customer Service Domain - Online Gaming Business  in Skyleaf Consultants in  Mumbai for (12-20) years of experience. Apply Now!

Job Description for VP - Quality Assurance & Training - Customer Service Domain - Online Gaming Business  in Skyleaf Consultants in  Mumbai for (12-20) years of experience. Apply Now!