Recruitment at Naukri.com
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VP - Operations - eCommerce - US Shifts (10-15 yrs)
VP - E commerce operations (US shifts)
- Take leadership role in independently managing eCommerce Operations.
- Product data management, customer data management or sales data management for US/Europe customers.
- Independently handle multiple clients.
- Collaborate with Quality team in identifying process gaps, in planning end to end fixes and in leading execution to meet six sigma quality.
- Independently handle all client escalations and lead mitigation steps to prevent future escalations.
- Lead team size of 100 plus people - lead hiring, training, onboarding, resource allocation, delivery management, performance appraisals, mentoring etc
- Help knowledge management endeavor by sharing process knowledge and best practices within and across teams.
- Implement process health check through metric dashboards and put in place watertight process governance.
- Minimize program dependence on self and other key members
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