Role Description :

Client Management

- Lead the execution of all client deliverables across multiple centers for the Tax Compliance and Analytics LOB to ensure consistent, high-quality results

- Manage client expectations in line with agreed statements of work and service levels

- Build client relationships as the key Delivery point of contact, leverage these relationships to expand the revenue footprint with existing clients

Strategic Leadership

- Participate in the long-term growth strategy building exercise for the organization that leads to the creation of stakeholder value

- Partner with stakeholders to build talent expertise in the areas of Finance and Tax for clients in the financial services sector

- Define and review rolling business plans to ensure plans are integrated and meet company objectives

- Ensure information flow to the organization and the executive team is transparent and timely

Delivery Operations & Business Management

- Develop an annual operating and talent capability plan that supports the short and long-term strategy of the LOB

- Ensure that day-to-day delivery operations of the organization are appropriately managed by developing and implementing processes that will ensure the achievement of the laid down financial and operating goals and service level agreements (SLAs)

- Ensure that quality parameters are adhered and reporting to clients and executive team is effective and timely

- Is responsible for the physical assets of the centers and its ability to support business with minimal disruption

Culture & Ethos

- Fostering a corporate culture that promotes ethical practices and encourages individual integrity

- Maintaining a positive and ethical work climate that is conducive to attracting, retaining and motivating top-quality employees at all levels

Project Management

- Perform detailed scoping of all work and Project Delivery schedules, resource requirements, IT and Facilities support, Quality control metrics and methodology into a Project Plan

- Interface and influence delivery managers, Quality, Finance, IT to revise existing business processes in order to improve operational excellence, process improvement and profitability

- Leads project management teams to build standard measurable metrics into plans, monitors progress and audits project controls on a dynamic real-time basis to take any changes into account

- Manage project managers to prepare and deliver regular reports, detailed analysis of variances with planned expectations, seek opportunities to improve metrics and timely validation of the data

People Management

- Develop subject matter expertise and an effective management team, hire for key positions to ensure that the organization is adequately staffed to deliver its goals

- Provide clear direction to team, define role clarity and set performance expectations in accordance with business objectives

- Develop, mentor and manage a team of Tax Compliance professionals providing inputs as well as being hands-on when needed

- Manages the effective achievement of objectives by setting individual targets; develops, engages and motivates staff, providing regular feedback in order to maximize individual and team performance Select External, Select Internal

- Recommends necessary resource mobilization wherever required, suggests proactive measures to manage attrition

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