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Manager - Risk/Digital & Analytics Practice at Michael Page India
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VP - Operational Excellence - Insurance/BPO (12-15 yrs)
About Our Client
- Our client is a leading outsourcing service provider catering to a number of verticals across the Financial Services, Infrastructure, Travel and Utilities space.
Job Description
Reporting to the SVP and leading a team of Master Black Belts (MBB) / Black Belts (BB) you will be responsible for:
- Planning high impact six sigma/lean projects that result in reduction of cost and increase in operational efficiencies
- Developing process improvement and transformation strategy aligned to key clients’ strategic priorities
- Managing stake holder relationships and providing them with superior solution delivery through detailed analysis, identifying alternate delivery mechanisms
- Ensuring that the compliance and project management office works in tandem
The Successful Applicant
- 12+ years of relevant experience in processing re-engineering and operational excellence in a BPO/ 3rd Party setup
- You must be a Certified Master Black Belt (MBB) with strong experience in continuous improvement & process excellence
- Excellent insurance domain knowledge is a must
- Sound knowledge of COPC, ISO is desirable
- Prior experience of driving high impact organization wide projects is a must
- Successful track record of managing senior stakeholders in an international environment.
- Excellent interpersonal, communication and analytical skills.
- Extensive project initiation and business analysis experience.
- Successful track record of executing large cross-border projects.
What's On Offer
- Our client can offer a dynamic and exciting work environment with great internal career opportunities for the high performers. Candidates with the right attitude and experience will be offered a competitive package and the chance to join a leadership position within the MNC Bank.
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