VP/Lead - BPO Transformation - Six Sigma

BPO Transformation Lead

Location: Bangalore

Qualification: Engineering or Equivalent

Work Experience: Minimum experience of 13+ years;

Position Title : VP

Role description:

- Lead the BPO delivery transformation initiatives involving disruptive tooling, and defining innovative service delivery approaches and new offerings.

- Lead all tooling and automation initiatives that are taken in the organization towards our overall Innovation / Automation Program.

- As a part of Delivery Excellence team this resource will drive Solution Risk Review

- To collaborate and bring in the best practices

Role Dimensions:

- Candidate should have been involved with delivery transformation initiatives, leading to significant transformation of delivery, cost, profitability, service level and customer satisfaction - and some truly disruptive initiatives.

- The incumbent will have a proven track record of success lading large delivery or practices teams, roadmap development, delivery/account management and deployment of large scale and high quality technology solutions in BPO service

- A successful track record exemplifying his/her consistency in delivering results.

- Strong business acumen and partnership skills.

Key Skills and Competencies:

- Six Sigma is mandatory

- Conceptually sound, articulate and a systems thinker and a quick execution expert, can manage ambiguity and excel in a fast paced environment.

- BPO expertise, knows the nuts and bolts of day-to-day delivery

- Effective communicator, Proactive planner with strong analytical, problem solving and organizational abilities

- Quick learner with an ability to scale up and flexible on work timings

- Assertive and solution-oriented with an ability to meet strict timelines and adhere to processes

Falak Tyagi

9958030212

011-48888510