VP - Customer Success - SaaS Startup

Job description:

The position serves as a key member of the Global Customer Success leadership team. As the head of customer success in India, you will have the responsibility of leading a highly skilled team of customer success managers based in India who are responsible for ensuring that global customers achieve their expected business outcomes with Companies product and solutions.

Required Skills/Experience

- 8+ Years Experience in strategic advisory services, account management or previous customer success management

- 5+ years managing customer facing teams working with global customers

- Proven leadership and interpersonal skills with ability to influence, work, establish and maintain influential relationships with customers and cross functional team members

- Track record in building and maintaining strong, trusting relationships with a diverse set of internal and external constituencies including senior level executives and functional teams

- Strong understanding of business drivers, processes and delivering solutions that meet customer's expected business outcomes

- Excellent organization and project management capability

- Excellent communications skills, both in written and verbal communications, with the ability to deliver effective group presentations, group facilitation and one-on-one consultation is a must

- Ability to analyze and enhance best practices, processes and procedures to improve efficiency and effectiveness of customer facing teams

- Must have the ability to multitask in a dynamic, fast paced environment

- Self motivated, flexible and results driven

- Comfortable carrying a quota

Qualification :

- Bachelor's degree. MBA is preferred

- Preferred Knowledge, Skills, Abilities, And Background:

- Experience and/or domain knowledge in digital marketing highly desirable

- Experience in sales or account management

- Highly energetic, with a passion for helping customers achieve expected business outcomes

- Willingness to 'roll up sleeves' and assist wherever needed

- Strong people leadership skills who can inspire confidence in team

- Analytical problem solver with critical thinking capability