We are urgently seeking applications for VP Customer Service position for our client, a software product company having product focused on the lending/leasing domain. They are building a B2B Asset Finance SaaS platform. This role is focused on Customer Engagement for Enterprise SaaS Product(s). Qualification and Experience: - Strong understanding and experience of the BFS domain. - 15+ years of relevant financial services, financial software within a software company related experience - BE/B.tech or MS in Computer Science from a college of repute - Demonstrated senior management and leadership experience - Demonstrated experience working with remote delivery centers globally. - Strong experience managing global post implementation services for BFS product(s). - Strong communication skills and client facing experience. Key Responsibilities: - Responsible for operating customer account to deliver. - Accountable for reviewing Service Partner level metrics. - Work independently with business stakeholders to understand business problems - Ongoing management of client - Own and lead the entire customer engagement focusing on rapid value/ROI realization for customers. - Lead the global delivery competency providing thought leadership - Contribute to the product roadmap based on feedback from customers and from implementation experience - Will be responsible for people processes in the function - Hiring, employee Engagement, Growth and Culture development

Bangalore

VP - Customer Service - SaaS Product 

VP - Customer Service - SaaS Product  ,Job Description for VP - Customer Service - SaaS Product  in Crosstab IT Consulting in  Bangalore for (15-18) years of experience. Apply Now!

Job Description for VP - Customer Service - SaaS Product  in Crosstab IT Consulting in  Bangalore for (15-18) years of experience. Apply Now!