Senior KAM at Impeccable HR Consulting
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VP - Customer Journey - Digital Transformation - Bank (15-25 yrs)
We are hiring for leading Bank
Key Roles and Responsibilities:
- Lead the mapping, implementation and roll out for customer journeys across the bank
- Work with relevant teams to jointly develop and own business and operational metrics for the selected customer journeys
- Run design thinking sessions, review current customer journeys, and re-define them to be industry-leading - Best In Class- journeys
- Outline the required portfolio of initiatives to achieve Best in Class customer journeys
- Coordinate with cross-functional teams to ensure effective implementation and roll-out of initiatives
- Manage a team of agile experts and run daily scrum calls to track and deliver the initiatives
- Monitor progress for all the initiatives and anchor daily/ weekly cadence with working team and reviews with leadership and providing regular updates to senior management
Skills needed/Competencies :
- Proven experience in managing delivery and P&L of enterprise-level projects
- Implementation of Design Thinking methodology for digital transformation projects
- Deep experience in digitization of physical journeys
- Experience of leveraging enablers such as Intelligent Automation, Fintech integrations to deliver optimized process
- Knowledge of competition and current trends in financial industry
- Banking product and process knowledge
- Deeply familiar with agile ways of working, ideally with a Scrum Master certification
- Strong communication and cross-functional team management skills
Experience:
- 15+ years in banking and driving customer journey led digital transformation projects
- Should have managed a team of agile experts and have experience in implementing projects at scale in Banking
- Should have worked in a compliance-driven atmosphere & aware of regulatory guidelines
- Conversant with best market practices/ assessment approach
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