Volume Forecasting & Capacity Planning Role - KPO

Primary Responsibilities:

1. Create and own volume forecasts & capacity plan models

2. Analyze Internal Metrics and performance data & recommend solutions for decision making at highest levels

3. Work with senior leaders and generate insights that aid key decisions relating to Operations efficiency and Workforce plan optimization

4. Build, manage, enhance and automate BI reports related to Forecasting & Capacity Planning

Desired Candidate profile:

- The ideal candidate will have 3-5 years of directly related experience in Volume Forecasting and Capacity Planning

- Expert in tools related to forecasting and BI reporting - (MS Excel, SAS, SQL etc.)

- Proven ability in building and enhancing Capacity planning models and frameworks

- Good communication and interpersonal skills

- Strong time management with ability to meet deadlines

- Ability to deliver projects independently

- Excel under pressure

- Masters degree in Statistics/ Economics