Retail Sales Lead- (Sr. Manager/AGM) - Retail

Essence Of Role - Key Accountabilities :

- Custodian of Large format Store operations, both COCO & FOCO

- Implement the circle retail strategy for building revenues by enhancing productivity and building front line capabilities

- Franchisee management and enhancing the ROIs

- Achieve Gross and Net Acquisition target in the circle (Postpaid, Prepaid)

- Developing new promotional programs/incentive schemes for front lineto drive productivities

- Develop strategy to increase footfalls and conversions

- Assist Retail Head in recommending new product launches to increase penetration / revenues from new / existing subscribers

- Provide feedback on competitive moves to protect base and increase share of subscribers and revenue

Strategic :

- Provide inputs to the circle retail strategy to drive profitability of the channel

- Develop strategy to increase the footfalls and conversions at retail outlets

- Develop channel expansion strategy by evaluating retail channel coverage and penetration

- Develop channel engagement strategy and promotional programs with the zone retail leads

- Provide market intelligence on new product launches

Operational :

- Achieve circle revenue target for the retail channel for all products

- Develop and improve upon existing partnership models across zones with strong governance

- Maintain high quality of sales operations as determined by quality audits

- Achieve Retail expansion targets by appointing, correcting the current infrastructure

- Resolve retail issues in zones and branches within specific timelines

- Conduct channel partner engagement activities

- Receive timely feedback and inputs from Zonal Retail Leads

Developments :

- Identification of development areas, and recommending the training programs / interventions

- Best practice sharing - within the circle and other circles

Key Result Areas :

Responsible and accountable for :

- Achievement of key targets for the Vodafone stores (Revenue, cost savings)

- Achievement of targeted gross and net acquisitions on Postpaid and other revenue lines

- Achievement of expansion targets basis laid strategy

- Achieve ROI for channel partners (as defined in partnership model, FOCO)

- Ensuring smooth operations across all Vodafone stores with right sized manpower deployment across all stores

- Ensure the hygiene of the operating infrastructure as per laid guidelines

- Be customer centric and focus on consultative selling

- Have visibility and control over the NPS of Stores for correction on People / Process lead issues

- Resolving Vodafone store specific issues in zone within specific timelines

- Deploy right sized and dimensioned manpower for smooth operations

- Capability building of front line to improve performance by assessing and analyzing productivity and ensure variable payout penetration

- Ensure employee satisfaction thereby reducing attrition

- Be a change leader

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