Vodafone - Senior Manager/AGM - Branch Head

Role Purpose :

- Operations - Drive KPIs of all functions in a branch (geography)

- Partners/Customers - Manage trade partners, agencies & customers

- People - Motivation and retention of the teams

- Environment - Manage environment to ensure smooth operations

Essence Of Role : Key Accountabilities :

Sales :

- Sales - Achieve gross adds target of prepaid & postpaid (corporate and retail channels) products

- Channel infrastructure - Achieve prepaid (recharge outlets, activation outlets, prepaid touch points, town reach) and postpaid distribution (touch points, field force) infrastructure targets

- Market working - 10/12 days in a month

Revenues :

- Achieve prepaid turnover and postpaid billing targets

- Achieve penetration of bonus recharges

- Achieve distribution and contribution of targets of chota recharges

- Cross selling / upselling at stores

Customer Service :

- Postpaid churn

- High ARPU churn

- Quality audits

- Customer complaints resolution

Collection :

- Collection of monthly bills

- Bad debts

- Agency supervision

People :

- Coaching and mentoring team

- Retaining team

Role Dimensions :

- Approvals of tariff plans for customers

- Discounts on postpaid mobile nos charge

- Branch expense up to Rs.3000

- Trade/channel schemes

- Monthly reviews and plans of all departments

- Team conflict resolution

Typical Outputs :

- Achievement of KPIs of all the functions

- Ensure synchronization of all departments

- Grooming and development of team members

- Operationalizing organizations strategies and plans