Vodafone - Senior Executive/Assistant Manager - Enterprise Collections

Designation : Executive/Sr.Executive - Enterprise Collections

Location : Pune

Role purpose :

- Validation of summary sent by SSC, corrections/changes if any to be highlighted to SSC and ensuring all summaries are sent by SSC to accounts

- End To End Billing Operations - Summary + Bill on CD/Hard Copy Submission

- Cleanup of Price Groups, Cus Codes, Names etc..to ensure all accounts have unique names, same price groups, unique large codes

- Green Bill Conversion for old base as well as new activation

- Field Visit to Corporates for Timely Collections and ensuring the account pays within the month

- Mandatory Field Visit to all accounts greater than 30 days unpaid in system

- Ensure weekly meeting with Service Team + Area Manager + Zonal Manager to discuss performance of accounts and highlight top priority issues to Circle VBS Service + Segment Head + Enterprise Collection Head + C&C Head

- Escalate Customer Issues to Service Team

- Ensure Service Team resolves the issue within 5 days

- Ensure waivers if any are posted on system by Service Team

- Ensure Dunning action is not taken on numbers without keeping VBS Service Team + VBS Service Head + Segment Head + Enterprise Collection Head + C&C Head in loop

- Invoice Vs Payment Analysis for all numbers of each account

- Short Payments to be highlighted to Service Team and Area Manager including Segment Head with VBS Service Head + Segment Head + Enterprise Collection Head + C&C Head in loop

- End To End Payment posting process, posting to be done within TAT

- Ensure each account gives break up of payments done so that posting is done correctly in system

- Feedback and Short Code of all Unpaid Numbers post 30th of every month to be sent to Enterprise Collection Head

MBA/Graduate with 2-4 years Experience in Credit & Collections.

To apply for this position, please use the external Vodafone Link