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11/06 Shubhangi Parmar
HR at Vodafone Idea

Views:2089 Applications:51 Rec. Actions:Recruiter Actions:10

Vodafone Idea - Team Member - Training Systems & Support (7-8 yrs)

Mumbai Job Code: 708018

Role Team - Member - Training Systems and Support

Function / Department - CS Training Operation

Location Corporate Office, Mumbai

Job Purpose :

- Vodafone-Idea Learning Management System acts as the backbone for all learning interaction(s) by providing JIT, easy to refer information to frontline(s).

- The Learning Management System enables administration of classes and learning technologies including learning, record-keeping, reporting, troubleshooting, and class co-ordination effectively and systematically.

- This role serves as a functional expert on learning technology and provides training and support for 65k+ users, spread across different lines of businesses. S(he) is responsible for regular and accurate update, management and upgrade of the system.

Key Result Areas/Accountabilities 

Operational Excellence:

- Manage course catalogue, including the administration of courses, classes, online resources, curricula, learning plans, learner groups, audiences, mass assignments, enrolments and users

- Provide users with access by managing new account requests and performing batch uploads of users

- Create custom reports to meet the unique business needs and schedule reports to be delivered

- Deliver online courses to the right audience at the right time, including uploading them, conducting comprehensive technical testing of the courses and publishing them in the production environment

- Drive LMS adoption on web and mobile platform to make learning on the go available

- Integrates eLearning content with LMS

- Ensures integrity of data

- Participate in the evaluation, selection, testing and implementation of Training hardware and software tools, technologies and services that enhance the teaching/learning experience

Learning Support : 

- Deliver training on how to use the Learning Management tool through classroom training, virtual training, online videos & in-store training

Stakeholder(s) Partnership : 

- Liaise with the technology providers/integrators and internal IT team for development/procurement, maintenance and support. Handle demand management for changes/upgrades

- Liaise with backend IT teams, govern their output, to ensure smooth functioning of LMS and its features across all locations

Team Leadership : 

- Lead a team of associates to process timely and accurate uploads and assignments on the LMS, in line with the dynamic business requirements

Core Competencies, Knowledge, Experience : 

- At least 7-8 years experience in the technology domain, managing large enterprise applications/tools

- 2-4 years of experience coordinating programs using a learning management system, talent management system, customer relationship management system

- 3-4 years of hands-on experience on creating digital content

- Leadership skills to influence a diverse and remote groups of people such as CFT, circles, and frontline

- Strong communication and influencing skills

Must have technical / professional qualifications : 

- Must have at least 2 years of experience working with educational technologies, preferably learning management systems and web conference applications.

- Preferred- 3 - 4 years experience on hands on coding, experience with tools such as Photoshop, Animate/Flash, Illustrator, Audition, After-effects, dynamic web-design, SCORM, API standards etc..

- Software development certification, such as .NET, Java, HTML/XML, CSS would be preferable

- Proficient in Microsoft Excel

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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