Role Title : Digital Training Function : Service and partner operations Sub Function/ Vertical/ Department : Back office operations Location : Mumbai Job Purpose - Position will be responsible for managing training for Digital operations (Chat and Social Media) - PAN India through outsourced partner as a part of Service Partner operations. - Responsibilities involves ensuring strong focus on training by driving Enriched customer experience and augment people capabilities across all LOBS under Digital and Email. - Adhere to the national training guidelines by liaising with partner/ corporate teams to track and drive compliance to Hiring and Training. Identify training needs and drive suitable training initiatives for overall development of the process. Key Accountabilities / Key Result Areas - Audit scores - TNPS scores - FTF : First time first fix - Governance of the process - Partner management Core Competencies, Knowledge, Experience, Technical / Professional Qualifications : - Customer service delivery - Team management - Partner management - Planning and organising - Analytical skills - Expertise in managing training roles for at least 5 years and overall experience of 12 to 14 years in customer service from telecom/BPO / ecommerce industry - Graduate and above Key Performance Indicators : - TNPS score - External quality scores - FTF- First time fix - LTR - Likely hood to recommend - Process Correction/enhancements/Recommendations.

Mumbai

Vodafone Idea - Service & Partner Operations Role - Digital Training 

Vodafone Idea - Service & Partner Operations Role - Digital Training  ,Job Description for Vodafone Idea - Service & Partner Operations Role - Digital Training  in Vodafone Idea in  Mumbai for (10-15) years of experience. Apply Now!

Job Description for Vodafone Idea - Service & Partner Operations Role - Digital Training  in Vodafone Idea in  Mumbai for (10-15) years of experience. Apply Now!