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Vodafone Idea - Product Manager - Postpaid Segment (3-5 yrs)
Purpose: Achieve Revenue with the help of plans designed , upsell campaigns , promotional schemes and targeted offers ,other usages and maintaining healthy realised rates.
KRAs:
- Minimize Churn and Increase retention through design & execution engagement and retention schemes for Consumer Subs
- Conceptualize / Develop and implement Loyalty Schemes / plans for retention and Revenues
- Campaign Management
- Ensure profitability of Upsell and Customer communication tools
- Design Competitively priced Commercial structure for Postpaid Products
- Structure and Design Postpaid Plans, UAT for the retail which are competitive in the market and help in driving acquisitions and revenue
- Migration of Subs to new plans with comprehensive Communication plan
- Design and Implement Promotional Schemes, quality based suggestions on customer engagement schemes
- Product Improvisation from time to time to remain Relevant. Commutation and storytelling for the product and maintain buzz in the market
- Subs , Usage & Revenue Tracking
- Daily , monthly tracking of key performance indicators at sub level
- Design , conceptualize all Business Process along with CS Team with Improvisation from time to time to increase customer experience
- Increase Visibility and Awareness in of Brands through the Postpaid Business
- Design / Conceptualize along with Brand Team various communication models like Posters , banners , leaflets, other elements ,etc
- Contribute to the NPS & TNPS of the circle
- Analyze & suggest measures to improve Store & Manpower productivity to achieve channel Postpaid Acquisition targets including COCA Payouts.
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