Vodafone Idea - National Accounts Role - Large Accounts

Role : National Accounts - LA

Function / Department : Vodafone Idea Business Services

Location : Mumbai Circle

Job Purpose:

- To manage the National customer relationship for Mumbai HQ accounts

- Build a Relationship with the Key Buying center ( C- Levels) to influence deals Nationally

- Drive profitable revenue growth

- Deliver the best in class customer experience to our customers

- Ring-fencing customer base, acquiring new customers.

- Increased market share from an integrated product, service, mobile solution offerings, and fixed data product, WAN, LAN, SIP, WiFi, Data center, IOT etc.

Key Result Areas/Accountabilities :

1. Revenue and New business :

- Deliver Revenue / TCV growth target in line with the DB

- Create opportunities for participation in Large deals

- C - Level Customer stakeholder engagement and escalation contact for all customer experience

- Engagement with various stakeholders to deliver the VGE revenue growth for global market

- Create opportunities with focus on products as IPVPN, Cloud & Hosting, SD- WAN, MPLS, IOT, Fixed Voice, Mobility, etc.

2. Engagement :

- Own multi touch points and engagements in Customer organisation and internally

- Engage cross functionally to deliver a quality experience to the Customer

- Manage virtual teams including delivery, solution, service, collections

3. Process Management :

- Build discipline of usage of SFDC/ 1sf as appropriate and maintain forecast accuracy

- Adherence of sales processes including tariff approvals, Bid management, order management, A/c enlistment etc

Core Competencies, Knowledge, Experience :

Competencies :

- Experience in managing global and a track record of global accounts/ enterprise solution selling

- Experience in complex change management and operating in a matrix, fast-moving and technical environment.

- Experience in working in a multi-cultural environment ability to manage an international and distributed team.

- Team player, strong influence and relationship management skills, customer-centric.

- Strong communication and decision-making skills- the ability to balance conflicting interests and ability to lead in a high-growth, high-uncertainty environments

Knowledge :

- Good knowledge of mobility, fixed and other communication technologies, technical sales background preferable.

- Preferably worked with IT/ ITES/ BPO organizations

Learning :

- To learn new products and services so as to be updated with the customer needs and market trends

- Apply the learning in own Customer scenario

Must have technical/professional qualifications :

- MBA with Engineering background

- Sales and cross functional work Experience of more than 6+Years

- Strong Leadership Skills