Vodafone Idea - Manager - Retail Store Operations

Job Purpose

Responsible for adherence to store processes in terms of documentation and systems. Maintain availability of stock at the store while adhering to norms

Core Competencies, Knowledge, Experience

- Monitoring and ensure quality of acquisition through store

- Increasing revenue per footfall by aiding customers purchase decisions

- Achieving profitability (Return on investment) targets for the store

- Minimizing losses from pilferage (wastage) and shrinkage (unidentified losses)

- Managing churn and achieve customer satisfaction for walk-in customers

- Ensure appropriate placement of pop-ups and product displays at store and I resolve store-specific issues within specific timelines

- Coach & train Store Executives and ensure employee-retention and motivation levels are high through regular reviews and performance streamlining of both on-roll and associate employees

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